Automated Retell AI Failed Call Alerts
Every hour, WebRun opens the Retell AI dashboard, checks recent call logs for calls that failed to connect or dropped before completing, logs each one to a Google Sheet with the phone number and error, and updates a Notion incident log so the team can spot a pattern before it grows.
How do I catch failed or dropped Retell AI voice agent calls?
WebRun checks Retell AI's call logs every hour for calls that failed to connect or dropped early, logs each one to a Google Sheet with the agent and error, and updates a Notion incident log when failures repeat. Voice agent problems get caught and documented the same hour instead of surfacing only after customers complain.
- Dropped calls get logged and reviewed within the hour
- Repeating failure patterns get flagged before they escalate
- The team has one running incident log instead of scattered reports
Built for Voice AI engineering teams · customer support operations · product teams · startups building phone agents
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
dashboard.retellai.comin a real browser with your saved login - no setup, no API keys. -
1
Retell AI - check call logs for failures
retellai.com
WebRun opens Retell AI to check call logs for failures. - Open the Retell AI dashboard and check the last hour's call logs
- Find any call that failed to connect or dropped before completing
- Note the agent, phone number, and error reason for each
Done when Every failed or dropped call in the last hour is captured.
-
2
Google Sheets - log each failed call
google.com
WebRun opens Google Sheets to log each failed call. - Open the call failures sheet
- Add a row for each failed call with agent, number, and error
- Keep prior hours' rows in place for the day's full log
Done when Every failed call is logged for the hour.
-
3
Notion - update the incident log
notion.so
WebRun opens Notion to update the incident log. - Open the incident log in Notion
- Add or update an entry if failures are repeating for the same agent
- Flag it as needing investigation if failures cluster in one hour
Done when The Notion incident log reflects any repeating failure pattern.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it call the customer back?
No. WebRun only logs the failure and flags patterns for your team. Retrying or calling anyone back is left to a person to decide.
What counts as a failed call?
Any call that did not connect or dropped before the agent completed its flow, based on the status Retell AI already records.
How does it flag a pattern versus a one-off?
It notes when failures cluster on the same agent within an hour and marks that entry in Notion for investigation, rather than treating every failure the same.
Related templates
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