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Automated Alora Family Satisfaction Follow-ups

Every night, WebRun opens Alora, finds every respite stay completed that day, drafts a warm satisfaction follow-up email in Gmail for each family, and schedules a coordinator callback on Google Calendar for anyone on their first stay or with a previously low rating.

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Runs on WebRun · Strict Lockdown policy
Every night at 8:00 PM WebRunorchestrates each step
1 Alora find completed respite stays
2 Gmail draft the satisfaction follow-up
3 Google Calendar schedule a coordinator callback
In short

How do I follow up with families after a respite stay ends?

WebRun checks Alora each night for respite stays completed that day, drafts a warm satisfaction follow-up email in Gmail for each family, and schedules a coordinator callback on Google Calendar for anyone on their first stay or with a previously low rating. Every email is left as a draft for a coordinator to review and send, so follow-up stays personal.

  • Every completed respite stay gets a follow-up drafted the same night
  • First-time families get a scheduled callback, not just an email
  • Coordinators never send the same feedback request to a family twice

Built for respite care agencies · family experience coordinators · quality assurance teams · client relations staff

Step by step

What does WebRun do on every run?

The exact actions WebRun takes, in order - in plain language, so you can adjust anything.

  1. WebRun signs in and gets to work

    Opens www.alorahealth.com in a real browser with your saved login - no setup, no API keys.

  2. 1
    Alora - find completed respite stays
    alorahealth.com
    WebRun in Alora: find completed respite stays
    WebRun opens Alora to find completed respite stays.
    • Open Alora and find every respite stay that was completed that day
    • Check whether this is the family's first respite stay and pull their most recent satisfaction rating, if any
    • Note the caregiver, dates, and total hours for each completed stay

    Done when Every respite stay completed that day is listed with the family's history.

  3. 2
    Gmail - draft the satisfaction follow-up
    gmail.com
    WebRun in Gmail: draft the satisfaction follow-up
    WebRun opens Gmail to draft the satisfaction follow-up.
    • Draft a short, warm follow-up email thanking the family and asking how the stay went
    • Personalize it with the caregiver name and dates
    • Leave the draft unsent for a coordinator to review and send

    Done when A follow-up draft exists in Gmail for every family whose respite stay completed that day.

  4. 3
    Google Calendar - schedule a coordinator callback
    calendar.google.com
    WebRun in Google Calendar: schedule a coordinator callback
    WebRun opens Google Calendar to schedule a coordinator callback.
    • For a first-time stay or a past rating below your threshold, add a callback task to the coordinator's calendar within 2 business days
    • Include the reason for the callback in the event notes

    Done when A callback is scheduled for every family flagged as first-time or previously low-rated.

Run settings

How is each run configured?

Starting pageWhere Chrome opens at the start of each run
www.alorahealth.com
ScheduleRuns automatically on this cadence
Every night at 8:00 PM
DeliveryHow each run's result reaches you
Follow-up drafts · Gmail
OutputWhat each run produces - A drafted satisfaction follow-up email per completed stay, plus a scheduled coordinator callback for first-time or previously low-rated families.
Text
Setup & safety

Secure by default

Connect once, stays signed in

WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.

Your credentials stay in your own private environment - WebRun never stores your passwords.
Strict Lockdown

Every action is checked against this policy before it runs.

Domains ALLOWLIST
Typed input ALLOW
Shell command BLOCK
File uploads BLOCK
Runs in a contained environment More on policies
Good to know

Questions, answered

Does the follow-up email send to the family automatically?

No. WebRun drafts it in Gmail and leaves it unsent. A coordinator reviews and sends every follow-up, so families only hear from a real person.

Which families get a scheduled callback instead of just an email?

Anyone on their first respite stay, or anyone whose last rating was below your threshold. Everyone else just gets the drafted email follow-up.

What if a family already left feedback on their own?

WebRun checks Alora for existing feedback before drafting, so a family that already responded is not asked the same question twice.

Keep going

Related templates

Automated Alora Billing Reconciliation Report
Every week, WebRun checks Alora for EVV-verified respite hours, compares them against invoiced amounts in QuickBooks, drafts a correcting invoice for any mismatch, and posts a reconciliation report to Slack.
Alora›QuickBooks›Slack
Automated Alora Care Handoff Note Drafts
Before each respite shift, WebRun checks Alora for the client's current care plan and recent notes, drafts a handoff summary in Gmail for the incoming relief caregiver, and flags it in Slack for a supervisor to review before it goes out.
Alora›Gmail›Slack
Automated Alora Caregiver Cert Expiration Reminders
Every week, WebRun checks Alora for caregiver certifications expiring within 30 days, posts the list to Slack for your compliance team, and drafts a renewal attestation packet in DocuSign for each caregiver to sign.
Alora›Slack›DocuSign

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