Automated Workiz Missed Call Follow-Up
Throughout the day, WebRun monitors Workiz for missed calls and new leads from callers who did not reach anyone. For each missed caller, it drafts a short follow-up text via Twilio and logs the contact in Airtable, then queues the drafts for a human to approve and send before the caller books with a competitor.
How do I automatically follow up on missed calls from pressure washing customers?
WebRun monitors Workiz every few minutes for missed calls and uncontacted inbound leads. For each missed caller, it drafts a short follow-up text via Twilio within minutes of the missed call and logs the contact in Airtable. Every draft is held for human approval before any message is sent, so no caller is contacted without a person reviewing it first.
- Missed callers get a follow-up draft within five minutes of the unanswered ring
- Airtable gives a complete log of every missed contact and follow-up status
- No missed call sits unacknowledged while a competitor answers
Built for pressure washing business owners · exterior cleaning dispatchers · field service lead managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.workiz.comin a real browser with your saved login - no setup, no API keys. -
1
Workiz - detect missed calls and uncontacted inbound leads
workiz.com
WebRun opens Workiz to detect missed calls and uncontacted inbound leads. - Open Workiz and navigate to Leads and call activity
- Identify any inbound calls or leads where no one answered or responded
- Capture the caller name (if known), phone number, time of call, and any lead details
Done when Every missed inbound call since the last run is listed with contact details.
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2
Twilio - draft follow-up text for each missed caller
twilio.com
WebRun opens Twilio to draft follow-up text for each missed caller. - Draft a short, friendly text for each missed caller acknowledging the missed call and offering to help
- Include your business name and a prompt for the caller to reply with their best call-back time
- Leave every message as a draft and do not send without human approval
Done when A follow-up text draft is ready in Twilio for every missed caller since the last check.
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3
Airtable - log each missed call to the follow-up tracker
airtable.com
WebRun opens Airtable to log each missed call to the follow-up tracker. - Open the missed call follow-up Airtable base
- Add a record for each new missed caller with phone number, call time, draft status, and assigned team member
- Mark any caller who has appeared twice or more as a high-priority flag
Done when The Airtable tracker has a record for every missed caller with current draft and assignment status.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text missed callers automatically without anyone reviewing the message?
No. Every follow-up text is drafted and queued for human approval before it is sent via Twilio. No caller is contacted without a person reviewing the draft first.
What if a caller already rang back and spoke to someone?
WebRun checks the Workiz lead and call history each run. If a caller's record shows a completed conversation after the initial missed call, they are excluded from the draft queue.
How quickly does it detect a missed call?
WebRun checks Workiz every few minutes, so a missed call draft is typically ready within five minutes of the unanswered ring.
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