Track custom orthotic orders from lab to patient delivery
Every morning, WebRun opens the orthotic order tracking sheet in Google Sheets, checks Gmail for lab shipping confirmations and delivery updates, updates each order's status, flags any order past its expected turnaround, and posts overdue alerts to Slack so staff can follow up with the lab.
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How do I track custom orthotic orders and get alerted when they are overdue?
WebRun checks your orthotic order tracking sheet in Google Sheets every morning, searches Gmail for lab shipping confirmations, and updates each order's status automatically. Any order past its expected turnaround window triggers a Slack alert to staff, so delays are caught early and patients receive their orthotics on time.
- Overdue lab orders are flagged before patients start calling to ask about their orthotics
- Staff spend seconds reviewing a Slack digest instead of manually checking email threads
- Shipping updates flow automatically into the tracking sheet without manual data entry
Built for podiatry practices · podiatrists prescribing custom orthotics · foot and ankle clinics · medical office administrators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
docs.google.comin a real browser with your saved login - no setup, no API keys. -
1
Google Sheets - review order tracking sheet
google.com How to Automate Google Sheets
WebRun opens Google Sheets to review order tracking sheet. - Open the Orthotic Order Tracker sheet and identify all open orders with a status other than 'Delivered'
- Calculate days elapsed since each order was submitted to the lab
- Flag any order that has exceeded its expected turnaround time (typically 10 to 14 business days)
Done when Every open order is reviewed and overdue ones are flagged in the sheet.
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2
Gmail - check lab shipping emails
gmail.com How to Automate Gmail
WebRun opens Gmail to check lab shipping emails. - Search Gmail for emails from known orthotic labs containing shipping confirmations or tracking numbers
- Match each shipping confirmation to an order row by patient name or order number
- Update the order status and tracking number in the Google Sheet for any newly shipped orders
Done when All lab shipping emails are matched to orders and statuses are updated in the sheet.
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3
Slack - flag overdue orders to staff
slack.com How to Automate Slack
WebRun opens Slack to flag overdue orders to staff. - Post a Slack alert for each order that is overdue, naming the patient and the number of days elapsed
- Include a direct link to the tracking sheet row for quick staff access
- If no orders are overdue, post a brief all-clear summary
Done when Staff have a Slack digest of overdue orthotic orders or an all-clear for the day.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact the lab or the patient directly?
No. WebRun only updates the internal tracking sheet and alerts staff in Slack. Any communication with the lab or patient is left for your team to handle.
What if we use more than one orthotic lab?
Yes, it can monitor emails from multiple lab addresses. Give WebRun the list of lab sender addresses and it will check all of them each morning.
How does it know when an order is overdue?
It compares the submission date in the tracking sheet against a turnaround threshold you set (for example, 14 business days) and flags anything that has exceeded that window.
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