Automated Plumbing Emergency Callback Routing
When an emergency or after-hours service request is received, WebRun reads the job details from Housecall Pro, checks which technicians are available or on call, and immediately posts a prioritised callback alert to your on-call Slack channel with the job address, issue type, and suggested tech.
How do I automatically route emergency plumbing calls to on-call technicians?
When an emergency plumbing request arrives in Housecall Pro, WebRun reads the job details, checks which on-call technicians are available, and posts a prioritised callback alert to your on-call Slack channel within minutes. The alert includes the address, issue type, and top technician options so your dispatcher can act immediately.
- Emergency jobs get a dispatcher alert within minutes, not the next morning
- On-call dispatchers see the full job details and best available technicians in one Slack message
- No customer contacts or technician messages are sent without human approval
Built for plumbing dispatchers · on-call plumbing teams · field service operations managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.housecallpro.comin a real browser with your saved login - no setup, no API keys. -
1
Housecall Pro - read emergency job details
housecallpro.com
WebRun opens Housecall Pro to read emergency job details. - Detect a new emergency or after-hours job request in Housecall Pro
- Read the job details: customer name, address, issue type such as burst pipe, leak, or drain backup, and any notes from the intake form
- Check the on-call technician list and identify available techs sorted by proximity to the job address
- Note the customer contact number and any service history at the address
Done when All emergency job details and the best available technician options are ready to dispatch.
-
2
Slack - post priority callback alert
slack.com
WebRun opens Slack to post priority callback alert. - Post an immediate priority alert to the on-call dispatcher channel with the full job details
- Include the customer name, address, issue type, and the top two available technicians sorted by proximity
- Tag the on-call dispatcher with an @mention so the alert is not missed
- Auto-post: this is an internal operations alert, not a customer-facing message
Done when The on-call dispatcher has a complete priority alert in Slack and can dispatch immediately.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it contact the technician or the customer directly?
No. WebRun posts an internal Slack alert to your on-call dispatcher only. The dispatcher decides who to call and makes that call themselves. Nothing is sent to the technician or the customer automatically.
What counts as an emergency job?
Any job tagged as emergency, urgent, or after-hours in Housecall Pro will trigger the alert. You can configure which job tags or categories count as emergency in WebRun settings.
How fast does the Slack alert appear?
The alert is posted to Slack within a few minutes of the emergency job appearing in Housecall Pro, giving your dispatcher enough time to reach the technician before the customer waits too long.
Related templates
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