Automated Pinduoduo After Sales Queue Management
Every hour, WebRun signs in to your Pinduoduo seller account, reads the open refund and after sales requests, ranks them in Notion by how long is left on the response deadline, drafts a suggested reply against each case, and texts your service person through Twilio when a case is close to timing out.
How do I handle refund requests before the response deadline?
WebRun works your after sales backlog every hour. It reads open Pinduoduo refund and after sales requests, ranks them in Notion by time left on the response deadline with a drafted reply on each, and texts your service person through Twilio when a case is close to timing out.
- Cases closest to timing out are always at the top of the queue
- Your service person is texted before a window closes, not after
- Every case arrives with a drafted reply ready to review
Built for marketplace sellers · ecommerce customer service · store operations · cross-border sellers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
pinduoduo.comin a real browser with your saved login - no setup, no API keys. -
1
Pinduoduo - read open after sales requests
pinduoduo.com
WebRun opens Pinduoduo to read open after sales requests. - Sign in to your Pinduoduo seller account and open the after sales and refund requests area
- Capture every open case with its order, the buyer, the reason given, the amount, and when the request was raised
- Note the response deadline on each case and how much time is left against it
Done when Every open after sales case is listed with its deadline and time remaining.
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2
Notion - rank the queue by deadline
notion.so
WebRun opens Notion to rank the queue by deadline. - Update your after sales queue in Notion so the case with the least time left sits at the top
- Record the order, the buyer's reason, the amount at stake, and the hours remaining on each row
- Draft a suggested reply against each case and leave it in the row. Sending it, approving a refund, or accepting a return stays with your service person
Done when The queue is ordered by deadline and every case carries a drafted reply.
-
3
Twilio - alert on cases running short
twilio.com
WebRun opens Twilio to alert on cases running short. - Text your own service person when any case drops below the hours you set, naming the order and the time left
- Send one text per run at most, listing the urgent cases together instead of a message per case
- Keep every text internal. WebRun never messages a buyer and never replies inside Pinduoduo on its own
Done when Your service person has been alerted to any case close to its deadline.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it approve refunds or reply to buyers?
No. WebRun drafts a suggested reply and ranks the queue. Approving a refund, accepting a return, or sending anything to a buyer stays with your service person every time.
Who gets the text alert?
Only your own service person's number, and only when a case drops below the hours you set. Buyers are never texted, and WebRun sends one combined alert per run rather than one per case.
How does it decide what is urgent?
By time left on the response deadline, not by amount. The case closest to timing out sits at the top, because a missed window is what costs you the case.
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