Follow up on serialization exceptions before they stall a shipment
When rfxcel opens a serialization exception ticket for a package that fails verification, WebRun cross-checks the product's serial number against the manufacturer's EPCIS records in TraceLink, and drafts a follow-up email asking the manufacturer to confirm or correct the record in Outlook for your review.
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How do I follow up on a failed DSCSA serialization verification?
WebRun investigates every serialization exception the moment rfxcel opens a ticket for it. It cross-checks the product's serial number against the manufacturer's EPCIS records in TraceLink to find whether the record is missing, mismatched, or delayed, then drafts a follow-up email to the manufacturer in Outlook for your review, so exceptions get resolved without stalling the shipment.
- Serialization exceptions are investigated the moment the ticket opens
- Every manufacturer follow-up is drafted and ready, never sent without review
- Delayed records are distinguished from real mismatches automatically
Built for pharmaceutical wholesalers · drug distributors · DSCSA compliance officers · trade relations teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.rfxcel.comin a real browser with your saved login - no setup, no API keys. -
1
rfxcel - open the serialization exception ticket
rfxcel.com How to Automate rfxcel
WebRun opens rfxcel to open the serialization exception ticket. - Read the new serialization exception ticket in rfxcel
- Capture the product, serial number, lot, and the reason verification failed
- Note the manufacturer and trading partner on record for that product
Done when The exception ticket details are captured with the serial number and failure reason.
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2
TraceLink - cross-check the serial number
tracelink.com
WebRun opens TraceLink to cross-check the serial number. - Look up the same serial number in the manufacturer's EPCIS records via TraceLink
- Compare the commissioning and shipping events against what rfxcel expected
- Note whether the record is missing, mismatched, or simply delayed
Done when The serial number has been checked against the manufacturer's EPCIS record and the discrepancy is described.
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3
Outlook - draft the manufacturer follow-up
microsoft.com How to Automate Outlook
WebRun opens Outlook to draft the manufacturer follow-up. - Draft a follow-up email to the manufacturer's serialization or trade team describing the discrepancy
- Include the serial number, lot, and the specific mismatch found
- Leave the draft unsent in Outlook for your review
Done when A draft follow-up is ready for the manufacturer, not sent without your review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact the manufacturer without me approving it?
No. WebRun drafts the follow-up email and leaves it unsent in Outlook. You review the discrepancy and send it yourself.
Does it hold or release the flagged package?
No. It only investigates and documents the serialization discrepancy. Any hold, release, or quarantine decision stays with your team.
What if the manufacturer's record is just delayed, not wrong?
WebRun notes that in the follow-up draft so you are not chasing a false discrepancy. It compares timestamps as well as the serial number itself.
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