Automated Pharmacy Prescription Ready Notices
Every hour, WebRun checks PioneerRx for newly filled prescriptions, drafts a ready-for-pickup notice for each patient via Twilio, and posts the batch to Slack for a pharmacist to approve, so patients are notified promptly without any staff phone calls.
How can a pharmacy automatically notify patients when their prescription is ready for pickup?
WebRun checks PioneerRx every hour for newly filled prescriptions, drafts a personalized ready-for-pickup SMS via Twilio for each patient, and posts the batch to Slack for pharmacist approval before anything is sent, reducing inbound calls and will-call buildup throughout the day.
- Patients are notified within an hour of their prescription being filled, not the next day
- Inbound 'is my prescription ready?' calls drop significantly
- No patient message goes out without pharmacist sign-off
Built for independent pharmacies · community pharmacies · retail pharmacies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.pioneerrx.comin a real browser with your saved login - no setup, no API keys. -
1
PioneerRx - find newly filled prescriptions
pioneerrx.com
WebRun opens PioneerRx to find newly filled prescriptions. - Open PioneerRx and check the will-call or prescription queue for status changes to filled/ready
- Capture the patient name, medication, and preferred contact channel for each newly ready prescription
- Skip any prescriptions already notified in this run or flagged as do-not-contact
- Note any prescriptions waiting on insurance resolution or pharmacist final check and exclude them
Done when Every prescription newly filled and ready for pickup is listed with patient contact details.
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2
Twilio - draft pickup notice per patient
twilio.com
WebRun opens Twilio to draft pickup notice per patient. - Draft a concise, friendly ready-for-pickup message for each patient naming the medication
- Include the pharmacy name and a reminder of operating hours if configured
- Stage each draft for review; do not send without pharmacist approval
- Flag patients with no valid contact method for manual outreach
Done when A draft pickup notice is staged for every patient with a newly ready prescription.
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3
Slack - queue for pharmacist approval
slack.com
WebRun opens Slack to queue for pharmacist approval. - Post the hourly batch of staged pickup notices to the pharmacy Slack channel
- Show count of notices ready, any flagged contacts, and a reminder that approval is required before sending
- Tag the duty pharmacist if the batch is larger than the configured threshold
Done when The pharmacist sees the pickup notice queue in Slack and can approve before messages go out.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message patients without a pharmacist checking first?
No. Every pickup notice is drafted and staged in Slack for pharmacist approval. WebRun never sends a patient-facing message autonomously, so protected health information stays under your control.
How often does it check for newly filled prescriptions?
It runs every hour during your configured operating hours, so patients typically receive their notice within an hour of the prescription being marked ready in PioneerRx.
What if a prescription is waiting on insurance approval or a final pharmacist check?
WebRun only picks up prescriptions already marked as filled and ready in PioneerRx. Prescriptions still in queue or on hold are excluded automatically each run.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.