Reach out to patients who are falling behind on their medications
Every Monday, WebRun opens PioneerRx, identifies patients whose chronic medication refills are overdue by 7 or more days, drafts a caring outreach message for each via Twilio, and posts the full queue to Slack for a pharmacist to review and approve before any message reaches a patient.
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How can a pharmacy automatically identify and reach out to patients who are not refilling their chronic medications on time?
WebRun checks PioneerRx every Monday for patients whose chronic medication refills are 7 or more days overdue, drafts a personalized outreach message for each via Twilio, and posts the full queue to Slack for a pharmacist to review and approve before any message reaches a patient.
- Non-adherent patients are identified and reached weekly, not only when they call in
- Pharmacist approves every message before it goes out, keeping clinical judgment in the loop
- Chronic disease patients stay on track with less manual staff effort
Built for independent pharmacies · community pharmacies · clinical pharmacists
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.pioneerrx.comin a real browser with your saved login - no setup, no API keys. -
1
PioneerRx - identify patients with overdue chronic refills
pioneerrx.com
WebRun opens PioneerRx to identify patients with overdue chronic refills. - Open PioneerRx and run the medication adherence or refill compliance report
- Filter for active patients with a chronic maintenance medication refill overdue by 7 or more days
- Capture patient name, medication, last fill date, and days overdue for each record
- Exclude patients on a med sync schedule, recently hospitalized, or flagged as deceased or transferred
Done when Every non-adherent patient with an overdue chronic refill is listed with their details.
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2
Twilio - draft personalized adherence outreach per patient
twilio.com How to Automate Twilio
WebRun opens Twilio to draft personalized adherence outreach per patient. - Draft a warm, non-clinical outreach message for each patient naming the medication and offering to help them refill
- Tailor tone to the days overdue: a gentle reminder at 7 days, a more direct check-in at 14 or more days
- Stage each draft for review; do not send until a pharmacist approves the queue
- Flag patients with no valid contact method for manual follow-up notation
Done when A draft outreach message is staged for every non-adherent patient on the list.
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3
Slack - queue for pharmacist review and approval
slack.com How to Automate Slack
WebRun opens Slack to queue for pharmacist review and approval. - Post the weekly adherence outreach queue to the pharmacy Slack channel
- Show total patient count, a sample of draft messages, and any flagged records needing manual attention
- Remind the pharmacist that no message has been sent and their approval is required before any outreach goes out
Done when The pharmacist sees this week's adherence outreach queue in Slack and can approve or edit each draft.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact patients without the pharmacist reviewing the messages first?
No. Every draft outreach message is placed in a Slack review queue. No message is sent to any patient until a pharmacist explicitly approves it, protecting patient privacy and ensuring the right tone for each individual.
Which medications are included in the adherence check?
By default, WebRun targets chronic maintenance medications such as those for hypertension, diabetes, and cholesterol. You can configure the medication class filter in your workflow settings to match your pharmacy's clinical priorities.
What about patients enrolled in medication synchronization?
Med sync patients are automatically excluded from the adherence outreach queue because their refill timing is managed separately through your med sync program in PioneerRx.
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