Automated Pet Store Review Requests
Every morning, WebRun opens Square, identifies customers from the past 48 hours who have not yet been asked for a review, drafts a personalized review request for each, surfaces the batch in Slack for staff approval, and logs sent requests to Google Business so you can track outreach and response rates.
How do I automatically ask pet store customers to leave a Google review?
Every morning, WebRun checks Square for recent customers eligible for a review request, drafts a personalized message for each, and surfaces the batch in Slack for staff to approve before anything is sent. Outreach is logged in Google Business so you can track who was asked and monitor your store's review growth over time.
- Review requests reach customers while their visit is still fresh
- No message goes to a customer without a staff member checking it first
- Outreach history prevents the same customer from being asked twice
Built for pet store owners · store managers · marketing staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
squareup.com/dashboardin a real browser with your saved login - no setup, no API keys. -
1
Square - identify recent customers eligible for a review ask
squareup.com
WebRun opens Square to identify recent customers eligible for a review ask. - Open Square and pull completed transactions from the past 48 hours
- Filter to customers who have an email or phone on file and have not received a review request in the past 90 days
- Capture name, contact, purchase date, and items bought for each eligible customer
Done when A list of review-eligible customers is ready with their contact details.
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2
Google Business - log outreach and track review status
business.google.com
WebRun opens Google Business to log outreach and track review status. - Open Google Business and note the store's current review count and average rating
- Log each drafted review request with the customer name and date so outreach is tracked
- Do not post publicly or respond to reviews during this run
Done when Outreach records are logged in Google Business for each drafted request.
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3
Slack - surface draft requests for staff approval
slack.com
WebRun opens Slack to surface draft requests for staff approval. - Post a batch of draft review requests to the staff channel for review
- List customer name, purchase date, and the draft message text for each
- Note that no message is sent until a staff member reviews and approves the batch
Done when Staff see the full batch of draft review requests in Slack, ready for approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to customers without my approval?
No. Every draft is surfaced in Slack for a staff member to review first. Messages are sent only after someone on your team approves the batch, so no customer receives an automated message without human sign-off.
How does it avoid asking the same customer twice?
WebRun checks the outreach log in Google Business and the Square transaction history before each run, and skips any customer who has already been asked for a review within the past 90 days.
What does the review request message say?
It drafts a short, friendly message referencing the customer's recent purchase and including your Google Business review link. You can provide a preferred tone or template during setup and WebRun will follow it.
Related templates
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