Automated Pawn Shop Review Request Outreach
Every morning, WebRun opens Bravo Store Systems, finds transactions that closed the previous day, drafts a short review request for each customer thanking them for their business, and stages every draft in Slack for a staff member to review and approve before anything is sent.
How do I automatically ask pawn shop customers for reviews after a transaction?
WebRun checks Bravo Store Systems each morning for transactions closed the previous day, drafts a personalized review request for every eligible customer in Gmail, and posts the queue to Slack for staff approval before anything is sent. A 90-day cooldown prevents over-messaging, and no email goes out without human sign-off.
- Review requests go out the morning after every eligible transaction, while the visit is still fresh
- Every message is personalized and reviewed by staff before it reaches the customer
- A 90-day cooldown keeps outreach respectful and prevents customer fatigue
Built for pawn shop owners · pawn shop managers · pawn shop marketing staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.bravostoresystems.comin a real browser with your saved login - no setup, no API keys. -
1
Bravo Store Systems - find yesterday's closed transactions
bravostoresystems.com
WebRun opens Bravo Store Systems to find yesterday's closed transactions. - Open Bravo Store Systems and pull the list of transactions closed yesterday: retail sales, loan redemptions, and buy-outs
- Capture customer name and email address for each eligible transaction
- Exclude repeat contacts reached within the last 90 days to avoid over-messaging
Done when All eligible customers from yesterday's transactions are listed with their contact details.
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2
Gmail - draft review request messages
gmail.com
WebRun opens Gmail to draft review request messages. - Draft a short, friendly review request for each customer, thanking them by name for their visit
- Include a direct link to your Google Business Profile or preferred review platform
- Save each message as a Gmail draft, unsent, for staff to review before it leaves the shop
Done when All review request drafts are saved in Gmail, unsent, awaiting staff approval.
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3
Slack - queue for staff approval
slack.com
WebRun opens Slack to queue for staff approval. - Post a summary to the staff Slack channel showing the number of review request drafts ready for today
- Link directly to the Gmail drafts folder so any team member can approve and send
- Note any customers who were excluded due to the 90-day cooldown
Done when Staff see today's review request queue in Slack and can approve each draft individually.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will review requests be sent to customers automatically?
No. Every review request is saved as a Gmail draft and held in the queue until a staff member approves and sends it. No message reaches a customer without explicit human sign-off.
How does it avoid pestering customers with repeated requests?
WebRun tracks which customers were recently contacted and skips anyone reached within the last 90 days. You can adjust this cooldown window to match your shop's preference.
Which review platform does the request link to?
You choose during setup: Google Business Profile, Yelp, Facebook, or any custom URL. WebRun embeds the direct link in every draft so customers can leave a review in one click.
Related templates
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