Automated Experian Health Registration Error Flags
Throughout registration hours, WebRun checks Experian Health's registration QA feed for errors on newly completed registrations, flags issues such as a name, date of birth, address, or guarantor mismatch, confirms the exact field against the patient's Epic record, and pings the front desk channel in Slack within minutes so the error gets corrected while the patient is still at the desk.
How do I catch registration errors before the patient leaves the front desk?
WebRun runs continuously through registration hours, checking Experian Health's registration QA feed for new errors such as a name, date of birth, or guarantor mismatch. It confirms the exact field against the patient's Epic record and pings front desk in Slack within minutes, so the correction happens while the patient is still at the desk.
- Registration errors are caught in minutes, while the patient can still confirm the fix
- Front desk gets the exact field to correct, not just a generic error code
- A running shift count gives supervisors same-day visibility into error rates
Built for hospital registrars · patient access supervisors · front desk teams · health system revenue cycle
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.experian.com/healthcarein a real browser with your saved login - no setup, no API keys. -
1
Experian Health - flag registration QA errors as they occur
experian.com
WebRun opens Experian Health to flag registration QA errors as they occur. - Open Experian Health's registration QA dashboard and pull errors flagged in the last few minutes
- Filter to hard errors such as a name, date of birth, address, or guarantor mismatch, or an invalid identifier format
- Capture the patient, the registrar, and the specific field that triggered the flag
Done when Every registration QA error from this run's window is listed with the specific field it failed on.
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2
Epic - pull the exact record detail for context
epic.com
WebRun opens Epic to pull the exact record detail for context. - Open the flagged patient's record in Epic to confirm what is currently on file
- Note the exact value that needs correcting against what Experian Health expected
- Skip any record where the patient has already checked out, since it can be fixed after the fact instead
Done when Each open flag has the current Epic field value confirmed and ready for front desk to correct.
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3
Slack - ping front desk to fix on the spot
slack.com
WebRun opens Slack to ping front desk to fix on the spot. - Ping the front desk channel with the patient, the registrar, and the exact field to fix
- Tag the message urgent when the patient is still in the waiting room
- Roll up a running count of errors caught this shift for the patient access supervisor
Done when Front desk has each open error in Slack while the patient is still on site to confirm the correction.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun fix the registration error itself?
No. It never edits the Epic record. It flags the exact field that failed QA and pings front desk so a staff member makes the correction while the patient is still there.
How fast does an error get flagged?
Within a few minutes of the registration being completed, since it runs continuously through registration hours rather than once a day.
What if the patient has already left?
It still logs the error so the record gets corrected later, but it skips tagging it urgent, since same-visit correction is no longer possible.
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