Automated Experian Health Prior Auth Escalations
Every morning, WebRun opens Experian Health, finds prior authorizations still pending beyond your SLA, typically 3 business days, escalates the oldest and highest-risk ones to your authorization supervisor in Slack, and drafts a status request email to the payer's provider line, leaving it unsent in Outlook for your auth coordinator to review and send.
How do I escalate prior authorizations stuck past SLA?
WebRun checks Experian Health every morning for prior authorizations pending longer than your SLA, typically 3 business days. It escalates the oldest and most urgent ones to your authorization supervisor in Slack and drafts a payer status request in Outlook, left unsent for your coordinator to review, so stuck auths get chased before a visit is at risk.
- Stuck authorizations are escalated before the SLA becomes a delayed visit
- Supervisors see exactly how many times an auth has already been flagged
- Payer status requests are ready to send instead of drafted from scratch each time
Built for prior authorization supervisors · patient access teams · revenue cycle managers · specialty and surgical practices
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.experian.com/healthcarein a real browser with your saved login - no setup, no API keys. -
1
Experian Health - find auths pending beyond SLA
experian.com
WebRun opens Experian Health to find auths pending beyond SLA. - Open Experian Health and pull every prior authorization still pending
- Filter to any pending longer than your SLA, typically 3 business days
- Capture the patient, payer, procedure, days pending, and the scheduled visit date if one exists
Done when Every prior auth pending beyond SLA is listed with its days pending and scheduled visit date.
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2
Slack - escalate the oldest to your supervisor
slack.com
WebRun opens Slack to escalate the oldest to your supervisor. - Post an escalation to the authorization supervisor's channel, oldest first
- Flag anything tied to a visit within the next 48 hours as urgent
- Note how many times this auth has appeared on a prior escalation
Done when The supervisor has today's escalation list in Slack, ranked by days pending and visit urgency.
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3
Outlook - draft a payer status request
microsoft.com
WebRun opens Outlook to draft a payer status request. - Draft a status request email to the payer's provider services line for each escalated auth
- Reference the auth reference number and the original submission date
- Leave every draft unsent in Outlook for the authorization coordinator to review before it goes out
Done when A reviewable draft status request is waiting in Outlook for every escalated auth.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact the payer on its own?
No. WebRun only drafts the status request in Outlook. Your authorization coordinator reviews and sends it, since the message can reference patient and clinical details.
What counts as beyond SLA?
Pending longer than 3 business days by default, though you can set your own threshold when setting up the run.
Does escalating repeat the same auth every day?
It does, until the status changes, but each escalation notes how many times the auth has already been flagged so your supervisor can see which ones are truly stuck.
Related templates
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