Automated Experian Health POS Collection Nudges
Every morning, WebRun opens Experian Health, pulls the patient responsibility estimate for everyone checking in today, ranks the list by balance owed, posts a nudge to front desk in Slack so the biggest opportunities get asked for payment at check-in, and drafts a pre-visit payment reminder text in Twilio that stays unsent until a staff member approves it.
How do I nudge front desk to collect at the point of service?
WebRun pulls each day's check-ins and their Experian Health patient responsibility estimate every morning, ranking who owes the most. It posts the ranked list to front desk in Slack so the largest balances get asked for payment at check-in, and drafts a pre-visit payment reminder text in Twilio that a staff member must approve before it reaches the patient.
- Front desk knows exactly who to ask for payment before doors open
- Larger balances are surfaced first instead of being handled in appointment order
- Payment reminder texts are ready to approve, not typed from scratch
Built for front desk teams · patient access managers · revenue cycle leaders · ambulatory clinics
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.experian.com/healthcarein a real browser with your saved login - no setup, no API keys. -
1
Experian Health - estimate today's patient responsibility
experian.com
WebRun opens Experian Health to estimate today's patient responsibility. - Open Experian Health and pull the patient responsibility estimate for everyone checking in today
- Exclude anyone with a zero balance or already paid in full
- Rank the remaining list by estimated balance owed, largest first
Done when Every today's check-in with a balance due is listed and ranked by amount.
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2
Slack - nudge front desk ranked by balance
slack.com
WebRun opens Slack to nudge front desk ranked by balance. - Post the ranked list to the front desk channel before doors open
- Call out the top 5 balances so staff know who to prioritize asking at check-in
- Note the appointment time next to each name
Done when Front desk has today's collection opportunity list in Slack before the first check-in.
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3
Twilio - draft a pre-visit payment reminder
twilio.com
WebRun opens Twilio to draft a pre-visit payment reminder. - Draft a short, polite pre-visit payment reminder text for each patient with a balance above your threshold
- Leave every draft unsent for a staff member to approve
- Never send a payment reminder to the patient without that approval
Done when A reviewable draft reminder text is waiting for every above-threshold balance, none sent automatically.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text patients asking for payment automatically?
No. WebRun only drafts the reminder text in Twilio. A staff member reviews and approves every message before anything reaches the patient.
How is the balance owed calculated?
It reads the patient responsibility estimate Experian Health already generated for the visit, based on the scheduled service and the patient's benefits.
Does this ask front desk to refuse care over an unpaid balance?
No. It only ranks who to ask for payment at check-in. Whether and how to collect is entirely a staff decision, and care is never withheld by WebRun.
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