Automated Outlook Unanswered Email Reports
Every morning, WebRun opens Outlook, finds inbound messages that have had no reply since they arrived, works out how long each has been waiting, posts the ageing list to Slack, and pings the owner in Microsoft Teams for anything past the response time you promised.
How do I find emails that nobody has replied to yet?
WebRun sweeps your Outlook inbox every morning for conversations where the last message came in and no reply went out, then works out how long each sender has waited. It posts the ageing list to Slack and pings the mailbox owner in Microsoft Teams for anything past your response target.
- Nobody waits days for a reply without someone noticing
- The longest waiting sender is always at the top of the list
- Breaches reach the mailbox owner directly, not a group channel
Built for operations teams · customer service managers · professional services firms · shared mailbox owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
outlook.live.comin a real browser with your saved login - no setup, no API keys. -
1
Outlook - find unanswered messages
outlook.com
WebRun opens Outlook to find unanswered messages. - Open Outlook and scan the inbox and any shared mailboxes you nominate
- Find conversations where the last message is inbound and no reply was sent
- Capture the sender, the subject, the arrival time, and the hours waited
- Skip newsletters, automated notifications, and anything in your ignore list
- Read only. Never send, delete, or archive a message
Done when Every unanswered conversation is listed with how long it has waited.
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2
Slack - post the ageing list
slack.com
WebRun opens Slack to post the ageing list. - Post the ageing list to your operations channel in Slack
- Put the longest waiting message first with its sender and subject
- Show the count of messages inside target and the count already past it
- Keep senders' details to what your team already sees in the mailbox
Done when The channel has today's ageing list of unanswered email.
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3
Microsoft Teams - ping the owner on breaches
microsoft.com
WebRun opens Microsoft Teams to ping the owner on breaches. - Check which conversations are past the response time you set
- Send the mailbox owner a direct message in Microsoft Teams naming each breach
- Include the sender, the subject, and the hours waited so the owner can act immediately
- Message only your own colleagues. Never reply to the sender
Done when Every breach has been raised with its owner in Teams.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to anyone on my behalf?
No. WebRun reads the mailbox and reports internally to Slack and Teams. It never sends, deletes, or archives a message. If you want a holding reply written, WebRun leaves it as an Outlook draft for you to approve.
How does it know a message needs a reply?
It looks at whether the last message in the conversation is inbound with no sent reply after it, then skips newsletters, automated notifications, and anything on your ignore list.
Can it watch a shared mailbox?
Yes. Point it at any shared mailbox your account can open and the ageing list covers those conversations too, with the owner named on every breach.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.