Automated Zoobook Missed Dose Callback List
Every morning, WebRun opens Zoobook Systems, finds every patient who missed yesterday's scheduled dosing window, drafts a short callback text through Twilio for a counselor to review and send, and emails the nursing station a ranked worklist in Outlook so no missed dose goes unfollowed.
How do I build a daily callback list for opioid treatment patients who miss a dose?
WebRun checks Zoobook Systems each morning for patients who missed their scheduled dosing window, drafts a short callback text through Twilio for each one, and emails the nursing station a ranked worklist in Outlook. Staff review and send every message themselves, so missed doses get a same day follow up without an unapproved text ever reaching a patient.
- Missed doses get a same day callback instead of surfacing days later
- The nursing station opens a ranked worklist every morning by 7 AM
- No outreach text reaches a patient without a staff review first
Built for opioid treatment program nurses · OTP clinic directors · methadone clinic counselors · OTP administrative staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.zoobooksystems.comin a real browser with your saved login - no setup, no API keys. -
1
Zoobook Systems - find patients who missed dosing
zoobooksystems.com
WebRun opens Zoobook Systems to find patients who missed dosing. - Open Zoobook Systems and pull yesterday's dosing log
- Filter for patients marked no show or missed dose
- Capture each patient's phase, last dose date, and take-home level
- Flag anyone who has also missed a dose within the past 7 days
Done when Every patient who missed yesterday's dose is listed with phase and recent attendance.
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2
Twilio - draft callback texts for review
twilio.com
WebRun opens Twilio to draft callback texts for review. - Draft a short, neutral callback text for each missed dose patient
- Leave every message unsent in the queue for review
- Never send a text on its own. a counselor must approve and send it
Done when A draft callback text is queued for every missed dose patient, with none sent automatically.
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3
Outlook - email the callback worklist
microsoft.com
WebRun opens Outlook to email the callback worklist. - Email the nursing station a ranked callback worklist
- List patients by days since last dose, most urgent first
- Flag anyone nearing a discharge review threshold for missed doses
Done when The nursing station has today's callback worklist in their inbox.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text patients without a staff member approving it first?
No. WebRun only drafts the callback text in Twilio and leaves it unsent. A counselor or nurse reviews and sends every message, so no patient is contacted on its own.
How soon after a missed dose does it flag someone?
It checks the prior day's dosing log every morning, so a missed dose appears on the very next callback worklist instead of being caught days later.
What if a patient already came back for a late dose?
It reads the live dosing log in Zoobook Systems each run, so anyone who already dosed late or was rescheduled drops off the callback list automatically.
Related templates
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