Automated ModMed DME Order Tracking
Every morning, WebRun opens ModMed and reviews all open durable medical equipment orders, identifies those pending dispense, awaiting patient pickup, or missing required documentation, logs the full status in Google Sheets, and posts an action list to Slack so staff can resolve gaps before they delay patient care or billing.
How do I track orthopedic DME orders from dispense through billing automatically?
WebRun reviews all open DME orders in ModMed every morning, checks dispense status and documentation completeness, and logs everything in Google Sheets. A Slack action list highlights orders missing paperwork or pending pickup for more than 5 days, so staff can resolve gaps before they delay patient care or trigger a billing denial.
- Every DME order is tracked from placement to dispense without manual logging
- Missing documentation is flagged before it can trigger a billing denial
- Orders open more than 5 days surface automatically in the daily Slack list
Built for orthopedic practices · DME coordinators · orthopedic billing staff · practice managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.modmed.comin a real browser with your saved login - no setup, no API keys. -
1
ModMed - review open DME orders and dispense status
modmed.com
WebRun opens ModMed to review open DME orders and dispense status. - Open ModMed and navigate to the DME order queue
- Identify orders that are pending dispense, awaiting pickup, or missing a signed order form
- Note the patient name, item ordered, ordering provider, and order date for each
Done when All open DME orders are reviewed with their current status and any documentation gaps identified.
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2
Google Sheets - log order status and documentation gaps
google.com
WebRun opens Google Sheets to log order status and documentation gaps. - Open the DME Dispense Tracker sheet
- Update each order's status, dispense date if available, and flag missing documentation
- Record how many days each order has been open to surface long-pending items
Done when Every open DME order is logged with current status, days open, and any documentation gaps noted.
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3
Slack - alert staff to pending and problem orders
slack.com
WebRun opens Slack to alert staff to pending and problem orders. - Post an action list to the DME and billing Slack channel
- Highlight orders missing documentation and those open longer than 5 days
- List items awaiting patient pickup so front desk can follow up
Done when Staff have a Slack list of DME orders that need action today.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact patients about their DME pickup automatically?
No. WebRun flags orders awaiting pickup in the Slack action list for front desk staff to follow up. Any patient communication is prepared as a draft and requires human approval before sending.
Which types of DME does it track?
It tracks any durable medical equipment order placed in ModMed, including braces, crutches, knee immobilizers, and other items your practice dispenses, based on the order codes in the system.
How does it help with billing?
By flagging missing documentation and orders that have not been dispensed, it prevents claims from being submitted without the required paperwork, reducing billing denials tied to DME orders.
Related templates
Put this on autopilot.
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