Recover no-show patients and get them rescheduled fast
Every afternoon, WebRun opens Cloud9 Ortho, finds appointments marked as no-show or missed earlier that day, drafts a recovery message for each patient or guardian in Gmail, and notifies the front desk in Slack so staff can review and reach out before the day ends.
- No credit card
- Under $0.01 per run
- Cancel anytime
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.cloud9ortho.comin a real browser with your saved login - no setup, no API keys. -
1
Cloud9 Ortho - find today's no-show appointments
- Open Cloud9 Ortho and filter today's appointments for those marked as no-show or missed
- Capture patient name, guardian contact email, appointment type, provider, and scheduled time for each
- Note whether the patient has a history of prior no-shows
Done when All of today's no-show appointments are listed with patient contact details.
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2
Gmail - draft recovery messages
gmail.com How to Automate Gmail
WebRun opens Gmail to draft recovery messages. - Draft a friendly recovery message for each no-show patient or guardian
- Acknowledge the missed appointment and invite them to reschedule as soon as possible
- Save each message as a Gmail draft, leaving it unsent for staff review
Done when One draft recovery message per no-show is saved in Gmail, unsent.
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3
Slack - alert front desk
slack.com How to Automate Slack
WebRun opens Slack to alert front desk. - Post a summary to the front-desk Slack channel listing today's no-shows and the count of drafts ready
- Include a link to the Gmail drafts folder
Done when Front desk staff have a Slack alert and can review and send the recovery drafts before the day ends.
How do I automatically follow up with orthodontic patients who missed their appointment?
Every afternoon, WebRun opens Cloud9 Ortho, finds appointments marked as no-show or missed earlier that day, and drafts a recovery message for each patient or guardian in Gmail. Staff review and send each draft the same day, maximizing the chance of rescheduling while the missed appointment is still fresh.
- No-shows are followed up the same day before the scheduling window closes
- Front desk staff have ready-made drafts rather than writing recovery emails under time pressure
- No recovery message is sent without a staff member reviewing it first
Built for orthodontic practices · orthodontic front desk staff · ortho office managers · orthodontists
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact no-show patients without staff approval?
No. Every recovery message is saved as a Gmail draft and left unsent. A front-desk staff member reviews and sends each one, so no patient or guardian receives a message without human sign-off.
What does the recovery message say?
It acknowledges the missed appointment warmly, without judgment, and encourages the patient or guardian to reschedule soon. You can give WebRun a tone or example message and it will match your practice's voice.
What if a patient already called to reschedule after the no-show?
Staff should delete the draft if the patient has already been in contact. The automation flags the no-show; the staff member checks status before sending.
Related templates
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