Automated Oral Surgery Appointment Confirmation Drafts
Every evening, WebRun opens DSN Software, pulls all surgical appointments scheduled for the following day, drafts a personalized confirmation text via Twilio for each patient with their procedure name and pre-op instructions, queues the drafts for front-desk review, and posts a confirmation status summary to Slack.
How do I automatically draft appointment confirmations for oral surgery patients?
WebRun opens DSN Software each evening, pulls all next-day surgical appointments, and drafts a procedure-specific confirmation text for each patient via Twilio, including pre-op and fasting reminders where needed. Every draft is queued for staff review before sending, and a Slack summary flags any missing contact details so no patient is missed.
- Every next-day surgical patient has a procedure-specific confirmation reviewed by staff
- Pre-op and fasting instructions included automatically for anesthesia cases
- Missing contact info flagged before end of business so no patient is unreachable
Built for oral surgery front desk teams · oral surgery patient coordinators · OMS practice managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.dsn.comin a real browser with your saved login - no setup, no API keys. -
1
DSN Software - pull next-day surgical appointments
dsn.com
WebRun opens DSN Software to pull next-day surgical appointments. - Open DSN Software and view tomorrow's appointment schedule
- Pull all surgical appointments with procedure type, patient name, appointment time, and anesthesia type
- Note any patient marked as requiring special pre-op reminders or NPO instructions
Done when All next-day surgical appointments are listed with procedure type and any special instruction flags.
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2
Twilio - draft personalized confirmation texts
twilio.com
WebRun opens Twilio to draft personalized confirmation texts. - Draft a procedure-specific confirmation text for each patient including appointment time and relevant pre-op reminders
- For patients receiving anesthesia, include NPO fasting instructions in plain language
- Queue all drafts for staff review - do not send any text without a staff member approving it first
Done when Procedure-specific confirmation drafts are queued in Twilio for every next-day surgical patient, pending staff approval.
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3
Slack - post confirmation status to front desk
slack.com
WebRun opens Slack to post confirmation status to front desk. - Post a confirmation status summary to the front-desk Slack channel with total appointments and draft count
- Flag any patient for whom a confirmation could not be drafted due to missing contact info
- Include a reminder for staff to review and send all queued confirmations before end of business
Done when Front desk has a Slack summary of tomorrow's confirmation queue with any flags for missing contact details.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send confirmation texts to patients automatically?
No. Every confirmation text is drafted and queued in Twilio, but a staff member must review and approve each one before it is sent. No patient message goes out without human sign-off.
Does it include pre-op instructions in the message?
Yes. For patients receiving anesthesia, the draft includes NPO fasting reminders in plain language. The pre-op content is matched to the procedure type pulled from DSN Software.
What if a patient has no phone number on file?
WebRun flags patients with missing contact information in the Slack summary so front desk can collect the number and prepare the confirmation manually before end of business.
Related templates
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