Sort warranty remakes from chargeable ones
Every morning, WebRun opens Ocuco Innovations, reviews each pending remake request against the original job date, coating type, and warranty terms, builds a Google Sheet worklist marking each as warranty covered or chargeable, and drafts an Outlook reply to the account so your team can confirm the decision before it goes out.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically check whether a lens remake is under warranty?
WebRun reviews each pending remake in Ocuco Innovations against the original job date, coating, and warranty terms, marking it warranty covered, chargeable, or needs review. It builds a Google Sheet worklist and drafts an Outlook reply to the account, left unsent for your team to confirm, so warranty calls are consistent and no cost is sent without a human check.
- Warranty versus chargeable calls are made consistently against the terms, not by memory
- Chargeable remakes stop being written off because the warranty window was not checked
- Every account reply is confirmed by a human before it sends
Built for optical lab customer service · wholesale lens labs · lab account managers · ophthalmic labs
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.ocuco.comin a real browser with your saved login - no setup, no API keys. -
1
Ocuco Innovations - check remakes against warranty
ocuco.com How to Automate Ocuco Innovations
WebRun opens Ocuco Innovations to check remakes against warranty. - Open Ocuco Innovations and find pending remake requests
- For each, pull the original job number, the completion date, the lens and coating, and the stated remake reason
- Compare the request to the coating or product warranty window and terms
- Mark each remake as likely warranty covered, likely chargeable, or needs review
Done when Every pending remake is assessed against its original job date and warranty terms.
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2
Google Sheets - build the eligibility worklist
google.com How to Automate Google Sheets
WebRun opens Google Sheets to build the eligibility worklist. - Open the Remake Eligibility worklist sheet
- Append each remake as a row with the original job, account, reason, warranty window, and the warranty or chargeable determination
- Group needs-review cases together for a human to decide
- Total the count and estimated cost of warranty versus chargeable remakes
Done when The worklist shows every remake with its determination and needs-review cases grouped.
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3
Outlook - draft the account reply
microsoft.com How to Automate Outlook
WebRun opens Outlook to draft the account reply. - Draft an Outlook reply to each ordering account stating whether the remake is covered or chargeable and why
- Reference the original job number and the warranty terms that apply
- Leave the reply as a draft for your team to confirm and send. Never send it automatically
Done when A reply is drafted, unsent, for every account with a remake decision.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it tell the account it is chargeable without me?
No. WebRun drafts the Outlook reply and leaves it unsent. Your team confirms the warranty decision and sends it, so no cost is communicated to an account on its own.
How does it decide warranty versus chargeable?
It compares each remake request to the original job's completion date, the coating or product warranty window, and the stated reason. Anything ambiguous is marked needs review for a human to decide.
What if the warranty status is unclear?
It marks that remake as needs review and groups it in the worklist rather than guessing, so a person makes the call on borderline cases before any reply is drafted as final.
Related templates
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