Automated Rush Lab Order Escalation
Every few minutes, WebRun opens Ocuco Innovations, finds rush and same-day jobs, checks each against its promised time and current production stage, drafts an SMS via Twilio to the assigned lead for any job at risk, and escalates it in Slack so the lab can prioritize it before the deadline passes.
How do I automatically escalate rush lab orders that are running late?
WebRun watches rush and same-day jobs in Ocuco Innovations and compares each to its promised time and production stage. For any job at risk, it drafts a Twilio SMS to the assigned lead, queued for a supervisor to approve, and escalates it in Slack ordered by deadline, so the lab pushes at-risk rush jobs to the front before they slip.
- At-risk rush jobs are escalated within minutes instead of discovered when they are already late
- The assigned lead gets a targeted heads up rather than a floor-wide scramble
- Recovered jobs clear themselves so the escalation list stays trustworthy
Built for optical lab supervisors · wholesale lens labs · lab production leads · ophthalmic labs
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.ocuco.comin a real browser with your saved login - no setup, no API keys. -
1
Ocuco Innovations - find rush jobs at risk
ocuco.com
WebRun opens Ocuco Innovations to find rush jobs at risk. - Open Ocuco Innovations and filter to jobs marked rush, priority, or same-day
- For each, compare its promised completion time to its current production stage and time remaining
- Capture the job number, account, promised time, current stage, and the lead assigned
- Flag any rush job that will miss its deadline at the current pace
Done when Every rush job at risk of missing its deadline is listed with its stage, lead, and time remaining.
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2
Twilio - draft an SMS to the lead
twilio.com
WebRun opens Twilio to draft an SMS to the lead. - Draft a concise SMS to the assigned lead for each at-risk rush job
- State the job number, the account, the promised time, and the stage it is stuck in
- Leave the SMS queued for a supervisor to approve and send. Never send it automatically
Done when An SMS to the assigned lead is drafted, queued unsent, for every at-risk rush job.
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3
Slack - escalate the job to the floor
slack.com
WebRun opens Slack to escalate the job to the floor. - Escalate each at-risk rush job in the production Slack channel
- Put the job closest to its deadline at the top with the stage it is stuck in
- Note when a rush job is recovered so the escalation can be cleared
Done when Production has a Slack escalation for every at-risk rush job, ordered by deadline.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text the lead automatically?
No. WebRun drafts the Twilio SMS and queues it for a supervisor to approve and send. The internal Slack escalation posts automatically, but no text leaves without a human check.
How does it know a rush job is at risk?
It compares each rush job's promised completion time to its current production stage and the time remaining, so a same-day job stuck in surfacing with an hour left is flagged before the deadline passes.
Does it clear the alert once a job is back on track?
Yes. It reads live job status each run, so when a rush job advances and is no longer at risk it notes the recovery and the escalation is cleared.
Related templates
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