Automated Cerbo No-Show Report
Every evening, WebRun opens Cerbo, reviews the day's appointments, identifies no-shows and late cancellations, and posts an internal summary to Slack listing each patient, the appointment type, and the provider, so your front desk can prioritize reschedules the next morning.
How do I automatically track no-shows in my naturopathic practice?
WebRun reviews Cerbo every evening, pulls all no-shows and late cancellations from the day, and posts an internal digest to Slack listing each patient, their provider, and their 90-day no-show count. Your front desk opens Slack the next morning to a prioritized reschedule list, saving 20 or more minutes of manual chart review.
- Front desk starts each day with a ready reschedule list instead of manually reviewing charts
- Repeat no-shows are flagged automatically for policy decisions
- No patient is contacted without explicit staff action
Built for naturopathic doctors · integrative medicine clinics · functional health practices
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.cer.boin a real browser with your saved login - no setup, no API keys. -
1
Cerbo - pull today's no-shows and late cancellations
cer.bo
WebRun opens Cerbo to pull today's no-shows and late cancellations. - Open Cerbo and navigate to today's appointment schedule
- Identify appointments marked as No Show or cancelled within 2 hours of the start time
- Capture the patient name, appointment type, scheduled time, and assigned provider
- Note how many times each patient has no-showed in the past 90 days
Done when All of today's no-shows and late cancellations are captured with patient and provider details.
-
2
Slack - post internal reschedule digest
slack.com
WebRun opens Slack to post internal reschedule digest. - Post the no-show summary to the front-desk Slack channel
- List each patient with their appointment type, provider, and no-show history count
- Flag repeat no-shows (3 or more in 90 days) at the top of the list
Done when Front desk has today's prioritized reschedule list in Slack before end of day.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact patients who no-showed?
No. WebRun only posts an internal Slack digest for your front desk. Any follow-up message or call to the patient is initiated by your team, never automatically.
How does it define a no-show versus a late cancellation?
It captures appointments marked as No Show in Cerbo, plus any appointment cancelled within 2 hours of the scheduled start time. You can adjust that window during setup.
Can it track repeat no-shows over time?
Yes. Each run counts how many times a patient no-showed in the past 90 days and surfaces repeat offenders at the top of the Slack list so your team can decide on a policy action.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.