Automated Emergency Order Staging Alerts
Every 5 minutes during business hours, WebRun opens DDI Inform, checks for newly flagged emergency or will call orders, confirms stock is allocated, texts the warehouse through Twilio to pull and stage the parts immediately, and drafts a customer confirmation email in Gmail with the items and pickup or delivery time for the CSR to review before sending.
How do I automatically get emergency orders staged and confirmed fast?
WebRun checks DDI Inform every 5 minutes for new emergency or will call orders, confirms stock is allocated, and texts the warehouse through Twilio to pull and stage the parts immediately. It drafts a customer confirmation email in Gmail with the price and timing for a CSR to review and send, so urgent orders move fast internally while the customer still hears from a person.
- Emergency orders get a warehouse pull text within 5 minutes of being flagged
- A customer confirmation draft is ready before the CSR even opens the order
- Orders not staged within 15 minutes get a second alert instead of sitting missed
Built for industrial distributors · warehouse teams · customer service reps · wholesale distribution
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.ddisystem.comin a real browser with your saved login - no setup, no API keys. -
1
DDI System (Inform ERP) - check for new emergency orders
ddisystem.com
WebRun opens DDI System (Inform ERP) to check for new emergency orders. - Open DDI Inform and check for orders newly flagged emergency or will call
- Confirm stock is allocated and available at the fulfilling branch
- Capture the items, quantities, and requested pickup or delivery time
Done when Every new emergency order has confirmed stock allocation and its requested timing.
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2
Twilio - text the warehouse to pull and stage
twilio.com
WebRun opens Twilio to text the warehouse to pull and stage. - Send a text to the warehouse pull line naming the order, items, and branch
- Include the requested pickup or delivery time in the text
- Send a second text if the order has not been marked staged within 15 minutes
Done when The warehouse has been texted to pull and stage every new emergency order.
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3
Gmail - draft the customer confirmation for review
gmail.com
WebRun opens Gmail to draft the customer confirmation for review. - Draft a confirmation email to the customer with the items, price, and pickup or delivery time
- Note that the order has been flagged emergency and is being staged now
- Leave the draft unsent in the CSR's drafts folder for review
Done when A confirmation draft is waiting for every emergency order. Nothing is sent automatically.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it confirm the order to the customer without a person reviewing it?
No. The confirmation email is drafted and left unsent in Gmail. A CSR still reviews the price and timing and sends it themselves.
Does it text the customer directly?
No. The text through Twilio only goes to the internal warehouse pull line to get the parts staged fast. The customer only ever hears from your CSR.
What happens if the warehouse does not stage the order in time?
It checks again and sends a second text if the order still is not marked staged within 15 minutes, so a busy floor does not lose track of an emergency pull.
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