Automated Mistral AI Reply Drafting
Every hour, WebRun checks your Telegram support channel for questions that keep coming up, asks Mistral's Le Chat to draft an on-brand answer from your team's existing docs, and posts the draft into Slack so a teammate can approve it before anyone replies on Telegram.
How do I draft answers to repeat customer questions with Mistral AI?
WebRun checks your Telegram support channel every hour for questions that keep coming up, then asks Mistral's Le Chat to draft a short, on-brand answer using your team's docs. It posts each draft to Slack for a teammate to approve, so repeat questions get a fast, consistent answer without anyone typing the same reply twice.
- Repeat questions get a consistent draft instead of a rewritten answer each time
- Nothing is sent to a customer without a teammate's approval
- Uncertain answers are flagged instead of guessed at
Built for support teams · community managers · small business owners · customer service teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
chat.mistral.aiin a real browser with your saved login - no setup, no API keys. -
1
Telegram - find repeat questions
telegram.org
WebRun opens Telegram to find repeat questions. - Open the support channel and scan the last hour of messages
- Match new questions against ones asked before
- Capture the question text and sender's thread for each repeat question
Done when Every repeat question this hour has been captured.
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2
Mistral - draft an on-brand answer
mistral.ai
WebRun opens Mistral to draft an on-brand answer. - Open Mistral's Le Chat and give it the question plus your team's docs
- Ask it to draft a short, on-brand answer
- Flag anything it is unsure about instead of guessing
Done when Every captured question has a drafted answer.
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3
Slack - post the draft for approval
slack.com
WebRun opens Slack to post the draft for approval. - Post the drafted answer into the team review channel
- Link back to the original Telegram thread
- Leave it as a draft. Only a teammate sends the actual reply
Done when A teammate has every draft answer waiting for approval in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to people on Telegram automatically?
No. It only drafts an answer and posts it to Slack. A teammate has to read it and send the actual reply on Telegram themselves.
What if Mistral isn't confident in an answer?
It flags the question instead of guessing, so your team knows to write that one from scratch rather than trusting an unsure draft.
How does it know a question is a repeat?
It matches new messages against questions it has already seen in the channel, so only genuinely recurring questions get drafted.
Related templates
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