Automated Mercado Libre Question Replies
Every hour, WebRun opens Mercado Libre, finds questions posted on your live listings that nobody has answered yet, drafts a reply for each using the listing details and current stock, logs them to Airtable oldest first, and texts you so the buyer gets a human answer fast.
How do I keep up with unanswered buyer questions on my listings?
WebRun checks your Mercado Libre listings every hour for buyer questions with no answer yet. It logs each one to Airtable oldest first with the listing, the stock, and a drafted reply, then texts you through Twilio, so a shopper is not left waiting while a competitor answers.
- Waiting questions surface within the hour instead of at end of day
- Every reply arrives pre-written, so answering takes seconds
- Nothing is posted publicly until a human approves it
Built for marketplace sellers · ecommerce operators · small retailers · customer service teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
mercadolibre.comin a real browser with your saved login - no setup, no API keys. -
1
Mercado Libre - collect unanswered questions
mercadolibre.com
WebRun opens Mercado Libre to collect unanswered questions. - Open Mercado Libre and go to questions on your active listings
- Pick out every question with no answer posted
- Record the buyer's question, the listing, the price, and the current stock
- Work out how long each question has been waiting
Done when Every unanswered question on a live listing is captured with its waiting time.
-
2
Airtable - queue a drafted reply
airtable.com
WebRun opens Airtable to queue a drafted reply. - Add a row per question, sorted with the longest wait at the top
- Write a suggested answer from the listing details, shipping terms, and stock
- Leave every reply as a draft in the row. Nothing is posted to the listing
Done when Airtable holds the waiting questions with a drafted reply on each.
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3
Twilio - text you while they are shopping
twilio.com
WebRun opens Twilio to text you while they are shopping. - Text your own saved seller number with how many questions are waiting
- Name the oldest one and its listing so you know where to start
- Text only your internal numbers. WebRun never texts the buyer
Done when You have a text with the number of waiting questions and the oldest one named.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post answers to my listings on its own?
No. Every reply is written and left as a draft in Airtable. Answers on Mercado Libre are public and permanent, so a human reads and posts each one.
How does it write the suggested reply?
From your own listing: the description, price, shipping terms, and current stock. Give WebRun a tone or a couple of past answers and it will match how you normally write.
What about questions I already answered?
They drop off. WebRun re-reads the live question list every hour, so anything you have answered since the last run is skipped and never queued twice.
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Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.