Automated Onfleet Recipient Review Requests
Each evening, WebRun opens Onfleet, finds all deliveries completed on time and without issues that day, drafts a short, friendly review request email for each recipient, and queues the drafts in Gmail for your customer service team to review and send, so only satisfied recipients receive an outreach and your team approves every message.
How do I automatically request reviews from delivery recipients after successful Onfleet deliveries?
WebRun checks Onfleet each evening for deliveries completed on time and without issues, then drafts a review request email for each eligible recipient in Gmail. Every draft waits for your team's approval before sending, so only satisfied customers receive an outreach and your review volume grows without unsupervised outbound messages.
- Review requests drafted for every successful delivery - no manual effort
- Failed or late deliveries excluded automatically to protect sender reputation
- Team approves every email before it reaches the customer
Built for last mile delivery operators · courier service companies · e-commerce delivery brands · grocery and food delivery services
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
onfleet.com/dashboardin a real browser with your saved login - no setup, no API keys. -
1
Onfleet - find on-time successful deliveries from today
onfleet.com
WebRun opens Onfleet to find on-time successful deliveries from today. - Open Onfleet and filter completed tasks from today to those with a Success status and no noted issues
- Capture recipient name and email for each eligible delivery
- Exclude any recipient who received a review request in the past 90 days to avoid repeat requests
Done when A list of today's eligible recipients for review outreach is ready, excluding recent contacts.
-
2
Gmail - draft review request email per recipient
gmail.com
WebRun opens Gmail to draft review request email per recipient. - Draft a short, friendly review request email for each eligible recipient using their name and delivery reference
- Save every draft in Gmail for customer service review - do not send automatically
- Use a subject line that references the delivery so recipients recognize the context when your team sends it
Done when A review request draft exists in Gmail for every eligible recipient today, awaiting team approval before sending.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to recipients automatically?
No. Every review request is saved as a Gmail draft for your team to approve before sending. No email reaches a recipient without a human reviewing it first, so your team controls the timing and tone of every outreach.
Does it avoid sending requests to recipients who had a late or failed delivery?
Yes. It only drafts review requests for deliveries marked as successful and on time in Onfleet. Recipients with any noted issue or failure on their delivery are excluded automatically from that day's batch.
Can we direct recipients to a specific review platform such as Google or Trustpilot?
Yes. The review link in the draft email is set in the WebRun workflow configuration, so you can point all requests to Google Business, Trustpilot, or any other platform your team prioritizes.
Related templates
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