Get a negative review answered before it sits there too long
Every hour, WebRun opens Judge.me, checks for any new review rated 2 stars or below across your connected stores, drafts a public response addressing the complaint and leaves it unpublished, creates a Trello card so the team knows it needs a decision, and notifies Microsoft Teams so it doesn't sit unanswered.
- No credit card
- Under $0.01 per run
- Cancel anytime
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
judge.mein a real browser with your saved login - no setup, no API keys. -
1
Judge.me - check for new negative reviews and draft a response
judge.me
WebRun opens Judge.me to check for new negative reviews and draft a response. - Open Judge.me and check for any new review rated 2 stars or below
- Read the complaint and the product it relates to
- Draft a public response addressing the complaint and leave it unpublished
Done when Every new negative review has a draft response ready for review.
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2
Trello - create a response card
trello.com How to Automate Trello
WebRun opens Trello to create a response card. - Create a card for each negative review with the rating and product
- Note that a draft response is ready in Judge.me
- Move the card to Done once the response is published
Done when Every negative review has a Trello card.
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3
Microsoft Teams - alert the team
microsoft.com How to Automate Microsoft Teams
WebRun opens Microsoft Teams to alert the team. - Notify the team naming the product and the rating of the new review
- Link to the Trello card in the message
- Skip the message if there's no new negative review
Done when The team has been alerted about every new negative review.
How do I make sure negative reviews get a response before they sit too long?
WebRun checks Judge.me every hour for any new review rated 2 stars or below, drafts a public response for you to review, creates a Trello card, and notifies your team in Microsoft Teams. Nothing gets published without you, but no negative review sits unanswered long enough to hurt your storefront's reputation.
- Negative reviews get a draft response within the hour they post
- The team sees exactly which reviews need a decision on one board
- Nothing publishes to your storefront without a human review first
Built for Shopify store owners · WooCommerce store owners · ecommerce customer service teams · brand reputation managers
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it publish a response without me?
No. WebRun only drafts a public response and leaves it unpublished in Judge.me. Publishing it, or rewriting it, is still your decision.
What counts as a negative review worth flagging?
Any new review rated 2 stars or below. Higher rated reviews don't generate a card or a draft response.
Does it work across multiple connected stores?
Yes. It checks every store connected to your Judge.me account, so a negative review doesn't get missed just because it landed on a smaller storefront.
Related templates
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