Recover uncollected repairs before they tie up your bench
Every Monday, WebRun opens The Edge, finds repairs that have been marked ready for pickup for more than seven days without collection, drafts a follow-up notice for each customer, and logs the uncollected items in Google Sheets, leaving all messages unsent for staff approval.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically follow up with customers who have not collected their jewelry repairs?
WebRun checks The Edge every Monday for repairs that have been ready for more than seven days, drafts a polite follow-up notice for each customer in Gmail, and logs all uncollected items in Google Sheets. Every message is queued for staff approval before sending, freeing bench space and recovering outstanding balances without manual effort.
- Uncollected repairs are flagged and followed up weekly without staff effort
- Bench space is freed sooner, improving repair throughput
- Outstanding balances are recovered faster with consistent follow-up
Built for retail jewelers · jewelry repair shops · independent jewelry store owners · jewelry bench managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.ajsllc.comin a real browser with your saved login - no setup, no API keys. -
1
The Edge - find long-overdue pickup repairs
ajsllc.com
WebRun opens The Edge to find long-overdue pickup repairs. - Open The Edge and navigate to the Repair module
- Filter for repairs with a Ready for Pickup status older than seven days
- Capture the customer name, contact details, item description, balance due, and days since ready
Done when Every overdue uncollected repair is listed with customer and item details.
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2
Gmail - draft follow-up notices
gmail.com How to Automate Gmail
WebRun opens Gmail to draft follow-up notices. - Draft a polite follow-up notice for each customer, naming the item and reminding them it is ready
- Include the balance due, store hours, and a note that items may be subject to a storage fee after 30 days if applicable
- Save each as a Gmail draft, unsent, for staff to review and send
Done when A follow-up draft is queued for every uncollected repair, unsent until approved.
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3
Google Sheets - log uncollected repairs
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log uncollected repairs. - Append each uncollected repair to the tracking log with the customer name, item, days waiting, and balance
- Flag items waiting more than 30 days for escalation review
- Update the log each week so the team can track recurring non-collectors
Done when The uncollected repair log is updated with this week's outstanding items.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact customers without my staff reviewing first?
No. Every follow-up notice is saved as a Gmail draft. Staff review and send each one, so no message reaches a customer without human approval.
What threshold counts as uncollected?
By default it flags repairs ready for more than seven days. You can change this threshold during setup to match your store's policy.
What about customers who collect their item between Monday runs?
It reads the live repair status in The Edge each run. Any repair that has been collected is already off the list and is not included in that week's draft.
Related templates
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