Re-engage patients who miss a treatment session
Each morning, WebRun opens Osmind, finds patients who missed or canceled a ketamine, Spravato, or TMS session in the last few days without rebooking, checks Google Calendar for suitable open slots, and drafts a warm re-engagement text in Twilio offering two times, all left unsent for the front desk to review and send so no course quietly lapses.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I re-engage patients who miss a treatment session?
WebRun opens Osmind each morning and finds patients who missed or canceled a ketamine, Spravato, or TMS session without rebooking. It checks Google Calendar for two open slots and drafts a warm re-engagement text in Twilio, using a first name only and no clinical detail, left unsent for the front desk to review and send.
- Missed sessions get a same-week rebooking nudge before a course lapses
- Front desk opens a ready list of re-engagement drafts each morning
- Patients who already rebooked are skipped automatically from live data
Built for interventional psychiatry clinics · ketamine infusion centers · clinic front desk teams · psychiatric practice managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.osmind.orgin a real browser with your saved login - no setup, no API keys. -
1
Osmind - find recent no-shows without rebooking
osmind.org How to Automate Osmind
WebRun opens Osmind to find recent no-shows with no rebooking. - Open Osmind and list ketamine, Spravato, and TMS appointments in the last few days marked no-show or canceled
- Exclude patients who already have a future session booked or are marked as discharged
- Note how many sessions remain in each patient's active course or authorization
- Capture patient initials, first name, treatment, missed date, and sessions remaining
Done when Every recent no-show or cancellation without a rebooking is listed with the treatment and sessions remaining.
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2
Google Calendar - find suitable open slots
calendar.google.com How to Automate Google Calendar
WebRun checks Google Calendar for two open slots per patient. - Open the clinic treatment calendar in Google Calendar
- Find two suitable open slots in the coming week for each patient's treatment type
- Prefer times close to the patient's usual appointment pattern where visible
- Note the two suggested slots to include in the outreach draft
Done when Two suitable open slots are identified for each patient needing to rebook.
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3
Twilio - draft re-engagement texts
twilio.com How to Automate Twilio
WebRun drafts a warm rebooking text, left unsent for front-desk review. - Draft a warm, non-judgmental re-engagement text for each patient offering the two open slots
- Keep the message free of any clinical or treatment detail, using only a first name and an invitation to rebook
- Save each message as a draft in Twilio and leave it unsent for the front desk to review and send
- Do not send any text automatically
Done when A re-engagement text draft with two slot options awaits front-desk review in Twilio for each patient.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text patients without anyone reviewing the message?
No. Every re-engagement text is saved as a draft in Twilio and left unsent. Your front desk reviews each one, adjusts the wording or slots, and sends it. Nothing goes to a patient automatically.
Does the text reveal the treatment or a diagnosis?
No. Drafts use only a first name and a warm invitation to rebook with two suggested times. No treatment name, diagnosis, or clinical detail appears in any message, protecting patient privacy.
What if the patient already rebooked on their own?
They are skipped. WebRun checks Osmind and Google Calendar each morning, so any patient who already has a future session booked gets no draft and drops off the outreach list.
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