Stop turnaround times from breaching your SLA
Every hour, WebRun opens Clinisys, checks every pending order against its client's contracted turnaround time, texts the bench supervisor about anything close to breaching, posts the day's at risk and breached counts to your ops Slack channel, and drafts a status note for any client whose contracted SLA was actually missed.
- No credit card
- Under $0.01 per run
- Cancel anytime
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.clinisys.comin a real browser with your saved login - no setup, no API keys. -
1
Clinisys - check pending orders against contracted turnaround time
clinisys.com How to Automate Clinisys
WebRun opens Clinisys to check pending orders against contracted turnaround time. - Open Clinisys and pull pending orders for every outreach client with a contracted turnaround time
- Compare the time already elapsed against the contracted window for each order
- Separate orders into at risk, within 30 minutes of breach, and already breached
Done when Every pending order is classified as on track, at risk, or breached against its contracted turnaround time.
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2
Twilio - text the bench supervisor to expedite
twilio.com How to Automate Twilio
WebRun opens Twilio to text the bench supervisor to expedite. - Text the bench supervisor the order and test for anything at risk of breaching
- Send only to your internal bench line, never to the outreach client
- Skip any order already flagged this hour to avoid repeat pages
Done when The bench supervisor has been texted about every at risk order.
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3
Slack - post the day's at risk and breached counts
slack.com How to Automate Slack
WebRun opens Slack to post the day's at risk and breached counts. - Post the hour's at risk and breached counts to the ops channel
- Break the breached count down by client so a pattern is easy to spot
- Keep a running daily total for the shift handoff
Done when The ops channel has this hour's turnaround status.
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4
Gmail - draft a status note for a missed SLA
gmail.com How to Automate Gmail
WebRun opens Gmail to draft a status note for a missed SLA. - For any client whose contracted SLA was actually missed, draft a short status note explaining the delay and the new expected time
- Leave the draft unsent in Gmail for your account manager to review, personalize, and send
- Never send the note automatically. Only your team decides when a client hears about a breach
Done when Every breached client this hour has a drafted status note ready for review.
How do I catch a turnaround time before it breaches a client's contracted SLA?
WebRun checks Clinisys every hour, comparing every pending order against its client's contracted turnaround time, and texts the bench supervisor about anything within 30 minutes of breaching. It posts the hour's at risk and breached counts to Slack, and drafts a status note in Gmail for any client whose SLA was actually missed, left for your account manager to send.
- Orders at risk of breaching get expedited before they actually do
- Account managers get a drafted status note the moment a real breach happens
- A running breach count by client surfaces patterns before they hurt retention
Built for reference lab account managers · bench supervisors · hospital outreach lab operations · lab quality teams
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it tell the client their SLA was breached without review?
No. WebRun only drafts the status note in Gmail and leaves it unsent. Your account manager reviews, personalizes, and sends it, WebRun never contacts the client directly.
How early does it flag an order as at risk?
Within 30 minutes of breaching its contracted turnaround time, giving the bench a window to expedite before it actually breaches.
Can I see which clients breach most often?
Yes. The Slack digest breaks the breached count down by client every hour, so a client with a recurring pattern stands out instead of blending into the daily total.
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