Keep every resubmitted claim from going quiet
Every morning, WebRun opens Waystar, checks the status of every corrected claim resubmitted in the past 45 days, logs each one to a Google Sheet reconciliation tracker, flags in Slack any claim with no payer response past the normal turnaround time, and drafts an Outlook follow up inquiry for your team to review and send.
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How do I reconcile the status of claims resubmitted through Waystar?
Every morning, WebRun checks Waystar for the status of claims resubmitted in the past 45 days, logs each to a Google Sheet tracker, and flags in Slack any claim with no payer response past its normal turnaround. It drafts an Outlook follow up for each overdue claim, left unsent for your team to review, so a resubmission never quietly disappears.
- No resubmitted claim goes untracked past the payer's normal response window
- Overdue claims get a drafted payer follow up instead of a manual search through Waystar
- The reconciliation tracker shows exactly how many resubmitted claims are still pending by payer
Built for hospital revenue cycle teams · billing follow up staff · patient financial services · denial management specialists
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.waystar.comin a real browser with your saved login - no setup, no API keys. -
1
Waystar - check resubmitted claim status
waystar.com How to Automate Waystar
WebRun opens Waystar to check resubmitted claim status. - Open Waystar and pull every corrected claim resubmitted in the past 45 days
- Capture the resubmission date, payer, claim number, amount, and current status for each
- Compare days since resubmission against that payer's normal response turnaround
Done when Every resubmitted claim from the past 45 days has its current status and days since resubmission captured.
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2
Google Sheets - log the reconciliation tracker
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log the reconciliation tracker. - Log or update each resubmitted claim in the reconciliation tracker with status, payer, and days pending
- Mark claims as reconciled once a final payment or denial status is recorded
- Keep a running count of resubmitted claims still pending by payer
Done when The reconciliation tracker reflects the current status of every resubmitted claim.
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3
Slack - flag claims gone quiet
slack.com How to Automate Slack
WebRun opens Slack to flag claims gone quiet. - Flag any resubmitted claim with no status change past the payer's normal turnaround time
- Post the flagged claims to the billing Slack channel with claim, payer, and days pending
- Group the flagged list by payer so a slow payer is easy to spot
Done when Every resubmitted claim past its expected turnaround is flagged in Slack.
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4
Outlook - draft the payer follow up
microsoft.com How to Automate Outlook
WebRun opens Outlook to draft the payer follow up. - Draft a follow up inquiry in Outlook addressed to the payer for each claim flagged as overdue
- Reference the original resubmission date and claim number in the draft
- Leave every follow up as an unsent draft for your team to review and send
Done when Every overdue resubmitted claim has a drafted, unsent payer follow up waiting in Outlook.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the follow up inquiry to the payer on its own?
No. Every payer follow up is saved as an unsent draft in Outlook. Your team reviews and sends it. WebRun never contacts a payer directly without that review.
How does it know a claim has gone quiet?
It compares days since resubmission against that payer's normal response turnaround, so a claim is only flagged once it has genuinely exceeded how long that payer usually takes to respond, not on a single fixed deadline for everyone.
What happens once a resubmitted claim finally gets a response?
It is marked reconciled in the Google Sheet tracker once a final payment or denial status posts in Waystar, and it stops appearing in the Slack overdue flag and Outlook follow up list.
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