Automated Missed Visit Alerts
Every afternoon, WebRun opens Axxess, checks which scheduled visits for the day have not been clocked in or completed, flags each missed or late visit with the patient name and clinician, and posts an alert to your scheduler in Slack so recovery action can start the same day.
How do I automatically detect and alert on missed home health visits?
WebRun scans Axxess every afternoon for visits that have not been completed or checked in on time. It posts a list of every missed or late visit to your scheduler in Slack and drafts clinician follow-up texts for review, so recovery action starts the same day every time.
- Missed visits are flagged to the scheduler the same day, not the next morning
- Clinician follow-up texts are drafted and ready for one-click approval
- Rescheduled or cancelled visits are excluded automatically from alerts
Built for home health schedulers · clinical supervisors · home health agencies · visiting nurse organizations
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.axxess.comin a real browser with your saved login - no setup, no API keys. -
1
Axxess - find incomplete visits
axxess.com
WebRun opens Axxess to find incomplete visits. - Open Axxess and navigate to today's visit schedule
- Identify visits that are past their scheduled time and still show as incomplete or not checked in
- Capture the patient name, clinician assigned, visit type, and scheduled time for each missed visit
Done when Every missed or late visit today has its details captured.
-
2
Slack - alert the scheduler
slack.com
WebRun opens Slack to alert the scheduler. - Post a missed-visit alert to the scheduling Slack channel
- List patient initials, clinician, visit type, and how many minutes late each visit is
- Escalate any visit more than two hours overdue with a priority flag
Done when The scheduler has a full list of today's missed and late visits in Slack.
-
3
Twilio - draft clinician follow-up text
twilio.com
WebRun opens Twilio to draft clinician follow-up text. - Draft a follow-up text to the assigned clinician asking for a status update
- Do not send the text. Leave it as a draft for the scheduler to review and approve before sending
- Include the patient initials and scheduled visit time in each draft
Done when Draft follow-up texts are ready for scheduler review, with none sent automatically.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send a text to the clinician without the scheduler seeing it first?
No. All follow-up texts to clinicians are drafted and held for scheduler review. The scheduler sees the drafts in Slack and approves each one before any message is sent, keeping a human in the loop for every outbound contact.
How does it know a visit is missed rather than just running late?
It compares the scheduled visit time against the current time and flags any visit that has not been clocked in past a threshold you set. You can adjust the threshold from 30 minutes to several hours to match your agency's policy.
What if the clinician already called in and the visit was rescheduled?
WebRun reads live visit status from Axxess each run. If the visit was marked as rescheduled or cancelled in Axxess before the scan runs, it is excluded from the alert automatically.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.