Automated Infusion Reschedule Outreach
Every night, WebRun opens Cellma, finds every infusion appointment cancelled or missed that day, drafts a reschedule text in Twilio for each affected patient, and posts your infusion suite a Slack worklist so no missed appointment goes unrebooked.
How do I automatically follow up on missed or cancelled infusion appointments?
WebRun checks Cellma every night for infusion appointments cancelled or missed that day, drafts a reschedule text in Twilio for each affected patient, and posts your infusion suite a Slack worklist ranked by how urgent rebooking is. Staff review and send every text, so no missed dose slips through without a same-week rebooking attempt.
- Missed and cancelled infusions get a same-night draft outreach instead of waiting for the patient to call back
- Staff open Slack to one ranked worklist instead of scanning the day's cancellations by hand
- Patients on the tightest dosing interval are surfaced first for rebooking
Built for haematology infusion suites · transfusion and infusion nurses · bleeding disorder clinics · chronic anaemia infusion programmes
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.riomed.com/haematologyin a real browser with your saved login - no setup, no API keys. -
1
Cellma (RioMed) - find cancelled or missed appointments
riomed.com
WebRun opens Cellma (RioMed) to find cancelled or missed appointments. - Open Cellma and review today's infusion suite schedule
- Find every appointment marked cancelled, no show, or rescheduled by the clinic
- Note the treatment type and how urgent rebooking is, based on the patient's dosing interval
Done when Every cancelled or missed infusion appointment from today is listed with its rebooking urgency.
-
2
Twilio - draft a reschedule text for review
twilio.com
WebRun opens Twilio to draft a reschedule text for review. - Draft a short reschedule text for each affected patient offering to find a new time
- Prioritise same-day drafting for patients on a tight dosing interval
- Save every message as a queued draft in Twilio. Do not send any text to a patient automatically
Done when A reschedule text draft is queued in Twilio for every affected patient.
-
3
Slack - post the rebooking worklist
slack.com
WebRun opens Slack to post the rebooking worklist. - Post this evening's rebooking worklist to the infusion suite's Slack channel, most urgent patients first
- Include how many days the patient can safely wait before their next dose is overdue
Done when The infusion suite has tonight's rebooking worklist in Slack ready for the morning.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text patients to reschedule without staff reviewing first?
No. Every reschedule text is saved as a queued draft in Twilio. Staff review and send each one, so no patient gets an unreviewed message about rebooking.
How does it decide which patients are most urgent?
It checks each patient's dosing interval in Cellma against how many days have passed since the missed appointment, and ranks the Slack worklist so the tightest intervals surface first.
What if a patient already rebooked on their own?
It reads the live appointment status in Cellma each night, so a patient who has already rebooked is left off that night's worklist and draft run.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.