Automated Genetic Testing Insurance Appeals
Every Monday, WebRun opens Progeny Clinical, finds genetic test claims the payer denied in the past week, drafts an appeal letter in Gmail citing the clinical guideline and family history that support medical necessity, and logs each appeal's status in a Google Sheet so your billing team knows exactly what to send and what is still pending.
How do I turn a denied genetic test claim into an appeal without starting from a blank page?
WebRun checks Progeny Clinical every Monday for genetic test claims the payer denied, drafts an appeal letter in Gmail citing the clinical guideline and family history behind the order, and logs every appeal's status in a Google Sheet. Billing staff review and send each letter themselves, so appeals go out faster without any claim slipping through unanswered.
- Every denied claim gets a drafted appeal letter the same week it is denied
- Appeal letters cite real family history and guidelines instead of generic language
- Billing team tracks every appeal's status in one sheet instead of scattered emails
Built for genetics billing teams · genetics practice managers · medical geneticists · insurance appeals coordinators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.progenygenetics.comin a real browser with your saved login - no setup, no API keys. -
1
Progeny Clinical - find denied claims
progenygenetics.com
WebRun opens Progeny Clinical to find denied claims. - Open Progeny Clinical and list genetic test claims marked denied in the past week
- Pull the denial reason and the family history or risk assessment supporting the original order
- Match each denial to the relevant clinical guideline that supports medical necessity
Done when Every denied claim from the past week is listed with its denial reason and supporting history.
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2
Gmail - draft the appeal letter
gmail.com
WebRun opens Gmail to draft the appeal letter. - Draft an appeal letter for each denied claim citing the clinical guideline and family history
- Address the letter to the payer's appeals department using the denial notice's reference number
- Leave every letter in Drafts for your billing team to review and send
Done when A drafted, ready to file appeal letter exists in Gmail for every denied claim.
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3
Google Sheets - log appeal status
google.com
WebRun opens Google Sheets to log appeal status. - Open the Insurance Appeals Tracker sheet
- Add a row for each denied claim with the payer, denial date, and appeal letter status
- Update the status once your billing team marks a letter as sent
Done when The tracker sheet reflects every denied claim and whether its appeal has been sent.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the appeal letter to the payer automatically?
No. WebRun only drafts the appeal letter in Gmail. Your billing team reviews and sends every appeal themselves.
How does it support medical necessity in the letter?
It pulls the family history and risk assessment already on file in Progeny Clinical and cites the clinical guideline that applies to that denial, so the draft starts from real, specific evidence.
What if a claim was denied for a reason unrelated to medical necessity?
It reads the actual denial reason recorded in Progeny Clinical each week, so the draft addresses that specific issue, whether it is coding, eligibility, or medical necessity, instead of one generic template for every appeal.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.