Automated Flooring Sample Return Reminders
Every morning, WebRun opens Broadlume and checks the sample checkout log for any samples that have been out longer than your return window. For each overdue checkout, it drafts a polite return reminder to the customer and posts a Slack summary so your team can review and send the messages before the day begins.
How do I automatically remind flooring customers to return overdue samples?
WebRun checks Broadlume every morning for flooring samples checked out past your return window. For each overdue item, it drafts a friendly return reminder email in Gmail naming the specific sample, then posts a Slack digest for your team to review and send, keeping your sample inventory circulating and available.
- Overdue samples are followed up on every morning, not when someone remembers
- Your sample inventory stays in circulation and available for new customers
- No reminder reaches a customer without team review
Built for flooring dealers · flooring showrooms · flooring contractors · flooring sales staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.broadlume.comin a real browser with your saved login - no setup, no API keys. -
1
Broadlume - find overdue sample checkouts
broadlume.com
WebRun opens Broadlume to find overdue sample checkouts. - Open Broadlume and navigate to the sample checkout log
- Filter for samples checked out beyond the return window (default: 7 days)
- Capture the customer name, contact email, sample name, product code, and checkout date for each overdue item
Done when Every overdue sample checkout is listed with the customer and sample details.
-
2
Gmail - draft polite return reminder for each customer
gmail.com
WebRun opens Gmail to draft polite return reminder for each customer. - Draft a friendly, non-pressured return reminder for each customer, naming the specific sample they have
- Include your showroom address and hours for easy drop-off
- Offer to arrange a pick-up if the customer has difficulty returning the sample
- Save each message as a Gmail draft without sending
Done when A Gmail draft return reminder is saved for every customer with an overdue sample.
-
3
Slack - alert team of drafts ready for review
slack.com
WebRun opens Slack to alert team of drafts ready for review. - Post a Slack summary listing each customer, sample name, and how many days overdue
- Note the total number of drafts ready to review in Gmail
Done when Your team has a Slack list of overdue samples and knows which drafts to review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact customers about overdue samples automatically?
No. WebRun saves each reminder as a Gmail draft and posts a Slack summary for your team to review. Nothing reaches the customer until a team member approves and sends the draft.
How does it know which samples are overdue?
WebRun reads the checkout date recorded in Broadlume for each sample and compares it to today's date. Any sample out longer than your set return window (default 7 days) is included in the batch.
What if the customer already brought the sample back but it was not logged in Broadlume?
WebRun relies on the return status in Broadlume. If a sample was returned but not logged, it will still appear in the draft batch. Your team should confirm before sending or mark the sample as returned in Broadlume first.
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