Alert On-Call Techs to Emergencies
Every few minutes after business hours, WebRun monitors Twilio for inbound calls or voicemails flagged as emergencies, checks Google Calendar for who is on call tonight, and sends that technician an immediate Telegram alert with the caller's details so they can respond within minutes.
How can I automatically alert my on-call technician to after-hours emergency calls?
Every few minutes after business hours, WebRun monitors Twilio for inbound calls or voicemails flagged as emergencies, checks Google Calendar for who is on call tonight, and sends that technician an immediate Telegram alert with the caller's details - so emergency requests are picked up within minutes, not the next morning.
- Emergency calls reach the on-call tech within minutes, around the clock
- Caller details are included in the alert - no time lost tracking down the message
- On-call rotation is read from Google Calendar automatically - no manual updates
Built for HVAC companies · plumbing businesses · electrical contractors · field service operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
console.twilio.comin a real browser with your saved login - no setup, no API keys. -
1
Twilio - detect emergency inbound requests
twilio.com
WebRun opens Twilio to detect emergency inbound requests. - Check Twilio for inbound calls or SMS messages received after 6 PM containing emergency keywords (e.g. 'burst pipe', 'no heat', 'flood', 'emergency')
- Capture the caller's number, message or voicemail transcript, and the time received
- Skip any already alerted in the last 30 minutes to prevent duplicate pages
Done when Every after-hours emergency request is identified with caller details.
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2
Google Calendar - identify tonight's on-call tech
calendar.google.com
WebRun opens Google Calendar to identify tonight's on-call tech. - Open the on-call rota calendar and find tonight's on-call technician entry
- Capture the technician's name and Telegram handle
- If no on-call entry exists, fall back to the manager contact
Done when The correct on-call contact for tonight is identified.
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3
Telegram - alert the on-call tech instantly
telegram.org
WebRun opens Telegram to alert the on-call tech instantly. - Send the on-call technician an urgent Telegram message with the caller's number, the emergency description, and the time received
- Tag the message as high priority with clear call-to-action wording
Done when The on-call technician has been alerted and has all the details to respond.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
How does it know a call is an emergency?
It looks for emergency keywords in voicemail transcripts and SMS messages - words like 'flood', 'burst', 'no heat', or 'urgent'. You can add or remove keywords from the list.
What if the on-call rota is not in Google Calendar?
You can point WebRun at any calendar or a simple spreadsheet. If no rota is found, it falls back to the manager's contact so nothing goes unalerted.
Can the technician acknowledge the alert from Telegram?
Telegram is the notify channel only - acknowledgement and job logging happen in your field service app. This keeps the alert simple and fast.
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