All templates

Automated FIELDBOSS Entrapment Dispatch

The moment an entrapment or shutdown call arrives in FIELDBOSS, WebRun reads the site, unit, and severity, finds the nearest qualified on-call technician, drafts a dispatch SMS in Twilio, and posts your dispatcher a Slack alert to approve and send within seconds.

Deploy this workflow Browse all templates
Runs on WebRun · Strict Lockdown policy
When an entrapment or shutdown call arrives WebRunorchestrates each step
1 FIELDBOSS read the emergency call
2 Twilio draft the dispatch SMS
3 Slack alert the dispatcher to send
In short

How do I dispatch the nearest technician to an elevator entrapment fast?

The moment an entrapment or shutdown call hits FIELDBOSS, WebRun reads the site, unit, and severity, finds the nearest qualified on-call technician, and drafts a dispatch SMS in Twilio. It posts your dispatcher a priority Slack alert to approve the send, so the right tech is moving within seconds and a person always confirms.

  • The nearest qualified tech is chosen in seconds, not minutes
  • A dispatcher approves every emergency text before it sends
  • A backup tech is always named for instant reassignment

Built for elevator service contractors · dispatchers · field-service teams · on-call coordinators

Step by step

What does WebRun do on every run?

The exact actions WebRun takes, in order - in plain language, so you can adjust anything.

  1. WebRun signs in and gets to work

    Opens www.fieldboss.com in a real browser with your saved login - no setup, no API keys.

  2. 1
    FIELDBOSS - read the emergency call
    fieldboss.com
    WebRun in FIELDBOSS: read the emergency call
    WebRun opens FIELDBOSS to read the entrapment call.
    • Open the new service call in FIELDBOSS and confirm it is an entrapment or shutdown
    • Read the building, unit ID, contact, and reported severity
    • Check the on-call roster and pull the nearest technician qualified for that equipment

    Done when The emergency call is matched to the nearest qualified on-call tech.

  3. 2
    Twilio - draft the dispatch SMS
    twilio.com
    WebRun in Twilio: draft the dispatch SMS
    WebRun drafts the dispatch SMS in Twilio, unsent.
    • Draft an SMS with the address, unit, contact, and reported issue
    • Address it to the chosen technician's mobile number
    • Leave the message queued and unsent for your dispatcher to approve. Never text the tech automatically

    Done when A dispatch SMS is drafted and queued for approval.

  4. 3
    Slack - alert the dispatcher to send
    slack.com
    WebRun in Slack: alert the dispatcher to send
    WebRun alerts the dispatcher in Slack to approve the send.
    • Post the dispatcher a high-priority alert with the call and the chosen tech
    • Show the drafted SMS and a one-tap send-or-reassign choice
    • Note the second-nearest tech as a backup

    Done when The dispatcher has the call, the drafted SMS, and a send-or-reassign choice.

Run settings

How is each run configured?

Starting pageWhere Chrome opens at the start of each run
www.fieldboss.com
ScheduleRuns automatically on this cadence
When an entrapment or shutdown call arrives
DeliveryHow each run's result reaches you
Dispatch alert · Slack
OutputWhat each run produces - A priority Slack alert per emergency call with the nearest qualified tech, a drafted dispatch SMS, and a backup tech to reassign to.
Text
Setup & safety

Secure by default

Connect once, stays signed in

WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.

Your credentials stay in your own private environment - WebRun never stores your passwords.
Strict Lockdown

Every action is checked against this policy before it runs.

Domains ALLOWLIST
Typed input ALLOW
Shell command BLOCK
File uploads BLOCK
Runs in a contained environment More on policies
Good to know

Questions, answered

Will it text technicians without me?

No. WebRun drafts the dispatch SMS in Twilio and leaves it queued. Your dispatcher approves the send from Slack, so a person always confirms who is going to an entrapment before the text goes out.

How does it pick the right technician?

It reads the on-call roster in FIELDBOSS and the equipment on the call, then picks the nearest tech qualified for that unit. It also names a second-nearest tech so your dispatcher can reassign in one tap.

What if no on-call tech is qualified nearby?

It flags that in the Slack alert instead of guessing, listing the closest available techs by distance so your dispatcher can make the call and escalate if needed.

Keep going

Related templates

Automated FIELDBOSS PM Visit Scheduling
Each month, WebRun reads every FIELDBOSS maintenance contract, works out which units are due, and drafts a proposed PM visit schedule for your dispatcher to confirm.
FIELDBOSS›Google Calendar›Slack
Automated Cat 1 Load Test Reminders
Each week, WebRun checks FIELDBOSS for elevators whose annual Category 1 test is coming due, logs them to a sheet, and sends your compliance lead a Telegram reminder.
FIELDBOSS›Google Sheets›Telegram
Automated Elevator Permit Expiry Tracker
Each week, WebRun checks FIELDBOSS for elevator operating permits nearing expiry, logs them to a sheet, and posts your compliance team a Slack list of what to renew.
FIELDBOSS›Google Sheets›Slack

Put this on autopilot.

Turn it on in minutes - or have our team set it up for you.

Deploy this workflow Talk to us