Automated Eclipse Will Call Ready Alerts
All day, WebRun checks Epicor Eclipse for orders that just hit ready for will call status, then posts your counter and warehouse team a live Slack alert with the customer name, order number, and staging bin so the right order is already pulled when the contractor walks in.
How do I alert my counter team automatically when a will call order is ready for pickup?
WebRun checks Epicor Eclipse every few minutes for orders that just became ready for will call pickup, then posts your counter and warehouse team a live Slack alert with the customer, order number, and staging location. Nothing goes to the contractor directly, so the right order is already pulled and staged when they walk in to collect it.
- Contractors are never kept waiting while staff hunts for a staged order
- Counter and warehouse teams see a will call order the moment it's ready, not when someone remembers to check
- Nothing is texted or emailed to the customer without a staff member making the call
Built for electrical distributors · counter sales teams · warehouse and will call staff · branch managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.epicor.com/en-us/products/enterprise-resource-planning-erp/eclipsein a real browser with your saved login - no setup, no API keys. -
1
Epicor Eclipse - find orders ready for will call
epicor.com
WebRun opens Epicor Eclipse to find orders ready for will call. - Open Eclipse and check the order queue for status changes to ready for will call
- Capture the customer, order number, item count, and branch for each
- Note the staging bin or pickup location if one is assigned
Done when Every order that just became ready for will call pickup is captured with its details.
-
2
Slack - alert the counter team to stage it
slack.com
WebRun opens Slack to alert the counter team to stage it. - Post each newly ready order to the counter and will call channel as soon as it's staged
- Tag the counter lead on it
- Flag any order that's been staged and waiting more than an hour
Done when The counter team has a live, current list of what's staged and waiting for pickup.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it contact the contractor directly?
No. WebRun only posts the ready order to your counter team in Slack. Calling or texting the contractor to say their order is ready stays with your staff.
How fast does the alert reach the counter?
Within minutes of the order status changing in Eclipse, since WebRun checks every few minutes throughout the business day rather than on a once-daily schedule.
What if an order gets pulled before it's fully staged?
It only posts orders that Eclipse marks fully ready for will call, so a partially picked order won't show up in the counter's list yet.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.