Automated Eclipse ERP Backorder Alerts
Every morning, WebRun opens Epicor Eclipse, finds backorder lines that were received overnight, drafts a ready-to-ship update in Gmail for each affected contractor, and posts your counter and purchasing team a Slack list of what just arrived and what's still open.
How do I automatically notify contractors when a backordered item is fulfilled?
WebRun checks Epicor Eclipse every morning for backorder lines that came in overnight, drafts a ready-to-ship update in Gmail for each affected contractor, and posts your counter and purchasing team a Slack list of what just arrived. Drafts stay unsent for a human to review, so no customer email goes out without your team's approval.
- Contractors hear their backorder is in the same morning it's received, not when they call to ask
- Counter and purchasing staff start the day with a ranked fulfillment list instead of pulling their own report
- No backorder update reaches a customer without a human reviewing the draft first
Built for electrical distributors · wholesale counter sales · contractor account reps · purchasing teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.epicor.com/en-us/products/enterprise-resource-planning-erp/eclipsein a real browser with your saved login - no setup, no API keys. -
1
Epicor Eclipse - find backorder lines now in stock
epicor.com
WebRun opens Epicor Eclipse to find backorder lines now in stock. - Open Eclipse and pull the open backorder report
- Cross-check each line against last night's PO receipts to see what's now in stock
- Capture the customer, order number, item, and quantity for every line now available
Done when Every backorder line received overnight is listed with its order and customer.
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2
Gmail - draft ready-to-ship updates
gmail.com
WebRun opens Gmail to draft ready-to-ship updates. - Draft a short ready-to-ship update for each affected contractor with the item and quantity now available
- Address it from the assigned rep's account and reference the original order number
- Leave every draft unsent in Gmail for the rep or counter staff to review and send
Done when A ready-to-send draft is waiting in Gmail for every newly fulfilled backorder.
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3
Slack - alert the counter team
slack.com
WebRun opens Slack to alert the counter team. - Post today's fulfilled-backorder list to the purchasing and counter channel
- Sort it with the oldest or highest-dollar lines first
- Flag any line still on backorder past 10 business days
Done when The team has today's fulfilled-backorder list in Slack before the counter opens.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email contractors without me?
No. WebRun drafts every ready-to-ship update in Gmail and leaves it unsent, so your counter or inside sales team reviews and sends it themselves.
How does it know a backorder is actually fulfilled?
It cross-checks last night's PO receipts in Eclipse against every open backorder line each morning, so only lines with stock actually on the shelf get flagged as fulfilled.
What happens to backorders that are only partially received?
It flags a partial receipt separately from a full fulfillment, noting the quantity that arrived versus what's still outstanding, so no contractor is told their full order is ready when it isn't.
Related templates
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