Automated TeleTracking Psych Hold Follow Ups
Every morning, WebRun opens TeleTracking, ranks every patient on a psychiatric hold by days waiting for placement, logs the worklist to a Google Sheet using initials only, texts the case manager a summary count through Twilio, and drafts an unsent placement follow up message for each hold past interval.
How do I automatically track and follow up on psych hold placements?
Every morning, WebRun checks TeleTracking for patients on a psychiatric hold awaiting placement, ranks them by days waiting, and texts the case manager a summary count through Twilio. Past your interval, it drafts a follow up message citing only the case number and leaves it unsent for review, so outreach stays timely while a human sends every message.
- Every active psych hold is ranked by days waiting each morning with no manual chart review
- Follow up messages are drafted and ready, never sent without a human reviewing them first
- Identifying detail stays minimal throughout, using case numbers and initials only
Built for ED case managers · behavioral health liaisons · hospital social work teams · emergency department directors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.teletracking.comin a real browser with your saved login - no setup, no API keys. -
1
TeleTracking - check psych holds awaiting placement
teletracking.com
WebRun opens TeleTracking to check psych holds awaiting placement. - Open TeleTracking and pull every patient currently on a psychiatric hold awaiting placement
- Calculate days waiting since the hold began for each
- Note whether a receiving facility has already been identified
- Flag anyone waiting past your defined follow up interval
Done when Every psych hold patient is listed with days waiting and placement status.
-
2
Google Sheets - log days waiting per patient
google.com
WebRun opens Google Sheets to log days waiting per patient. - Open the Psych Hold Placement tracker
- Log days waiting and placement status for each patient using initials only, never full name
- Mark any patient placed since the last check as resolved and remove from the active worklist
Done when The tracker reflects every active psych hold with current days waiting.
-
3
Twilio - text the case manager the worklist
twilio.com
WebRun opens Twilio to text the case manager the worklist. - Text the case manager through Twilio a summary count of active holds and how many are past the follow up interval
- For each hold past interval, draft a placement follow up message referencing only the case number, not diagnosis or full identity
- Leave every drafted message unsent in the case manager's queue for their review and send
Done when The case manager has the daily worklist by text and a drafted follow up message for every hold past interval, none sent automatically.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact the receiving facility about a patient?
No. WebRun drafts a placement follow up message referencing only the case number, and leaves it unsent in the case manager's queue. A human always reviews and sends any outside communication.
Does the daily text include patient names or diagnoses?
No. The text is a count and interval summary only. The Google Sheet log uses initials, never a full name or diagnosis, keeping identifying detail to a minimum.
What happens once a patient is placed?
TeleTracking is rechecked every morning, so once a placement is confirmed the patient is marked resolved and removed from the active worklist automatically.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.