Automated TeleTracking Long Stay Escalations
Every hour, WebRun opens TeleTracking, checks length of stay for every current ED patient, flags anyone past your escalation point with a reason code, posts the ranked list to Slack for the charge nurse, and pings the nurse manager in Microsoft Teams for the longest current outliers.
How do I automatically escalate long ED length of stay cases?
WebRun checks TeleTracking every hour for ED patients whose length of stay has passed your escalation point, ranks them with their blocker reason code, and posts the list to Slack for the charge nurse. It pings the nurse manager in Microsoft Teams for the longest outliers, so a stalled stay gets escalated before it turns into a bigger delay.
- Stalled stays are ranked and visible within the hour instead of surfacing at the weekly throughput meeting
- Reason codes travel with every flagged patient so the actual blocker is clear
- Only genuine outliers reach the nurse manager, keeping escalations meaningful
Built for ED charge nurses · nurse managers · emergency department directors · hospital throughput committees
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.teletracking.comin a real browser with your saved login - no setup, no API keys. -
1
TeleTracking - check ED length of stay
teletracking.com
WebRun opens TeleTracking to check ED length of stay. - Open TeleTracking and pull length of stay for every current ED patient
- Flag anyone past your defined escalation point, split by boarding and non boarding
- Note the reason code where one has been entered, such as awaiting consult or awaiting transport
- Rank the list longest stay first
Done when Every patient past the escalation point is listed with stay length and reason code.
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2
Slack - flag long stays to the charge nurse
slack.com
WebRun opens Slack to flag long stays to the charge nurse. - Post the ranked long stay list to the charge nurse Slack channel
- Include the reason code so the blocker is visible at a glance
- Refresh the list every hour
Done when The charge nurse has an hourly, ranked long stay list with reasons in Slack.
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3
Microsoft Teams - escalate the longest outliers
microsoft.com
WebRun opens Microsoft Teams to escalate the longest outliers. - Identify the longest 3 outliers on the current list
- Post those to the nurse manager Teams channel with stay length and reason code
- Skip this step entirely on hours where no patient exceeds the outlier threshold
Done when The nurse manager is escalated only the longest current outliers, when any exist.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
What counts as the escalation point?
You set the length of stay threshold once, split separately for boarding and non boarding patients since the causes differ. Anyone past it appears on the hourly list.
Does escalating to the nurse manager replace clinical review?
No. It only surfaces the longest current outliers with their reason code so the nurse manager can look into the blocker. Any clinical or operational decision stays with your team.
What if a long stay finally resolves?
TeleTracking is rechecked every hour, so as soon as a patient is discharged, admitted, or transferred, they drop off the list automatically.
Related templates
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