Automated TeleTracking Door to Provider Alerts
Every hour, WebRun opens TeleTracking, checks door to provider time for every patient still waiting on initial contact, flags anyone past your target with their acuity level, and posts the ranked list to both Slack and Microsoft Teams so triage and charge nurses work from the same picture.
How do I automatically flag ED patients waiting too long for a provider?
WebRun checks TeleTracking every hour for ED patients still waiting on first provider contact, calculates door to provider time, and flags anyone past your target with their acuity level. It posts the ranked list to both Slack and Microsoft Teams, so triage and charge nurses work from one shared, current picture of who needs to be seen next.
- Overdue waits surface within the hour instead of at the next huddle
- Triage and charge nurses see the identical ranked list with no channel drift
- Acuity level travels with every flagged patient so the sickest overdue waits stand out
Built for ED triage nurses · charge nurses · emergency department medical directors · patient flow teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.teletracking.comin a real browser with your saved login - no setup, no API keys. -
1
TeleTracking - check door to provider time
teletracking.com
WebRun opens TeleTracking to check door to provider time. - Open TeleTracking and pull every patient still waiting for initial provider contact
- Calculate the elapsed time from arrival to provider for each
- Flag anyone past your target door to provider time
- Note their chief complaint category and acuity level
Done when Every patient waiting past target has been flagged with wait time and acuity.
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2
Slack - flag overdue waits to triage
slack.com
WebRun opens Slack to flag overdue waits to triage. - Post the flagged list to the triage Slack channel
- Order it by longest wait first, with acuity level shown
- Refresh the post every hour
Done when Triage has an hourly, acuity ordered list of overdue waits in Slack.
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3
Microsoft Teams - post the same list to charge nurses
microsoft.com
WebRun opens Microsoft Teams to post the same list to charge nurses. - Post the same flagged list to the charge nurse Teams channel
- Include which zone or pod each patient is waiting in
- Keep both channels in sync so no one is working from a stale list
Done when Charge nurses see the identical overdue wait list in Teams.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it change triage priority on its own?
No. It only surfaces who is past target so your triage and charge nurses can re-prioritize. All clinical decisions stay with your team.
Why post to both Slack and Teams?
Some hospitals run triage in Slack and charge nurses in Teams. WebRun keeps both channels showing the identical list so nobody is working from outdated information.
What counts as door to provider time?
The time from patient arrival to first documented contact with a provider in TeleTracking, which is the standard throughput metric most EDs already track.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.