Renvio Automated Missed Treatment Alerts
Every morning, WebRun opens Renvio, finds patients who missed or cut short a scheduled hemodialysis treatment in the last day, drafts a warm reschedule text for each for staff to review, and posts the missed treatment list to Microsoft Teams so your care team can follow up before the next skipped run.
How do I automatically catch missed dialysis treatments and follow up with patients?
WebRun opens Renvio every morning, finds patients who missed or cut short a hemodialysis run, and drafts a caring reschedule text for each for staff to review in Twilio. It posts the missed treatment list to your care team in Microsoft Teams, so patients get personal follow-up before they skip another session.
- Missed treatments surface within a day, not at month end
- Care team opens Teams to a ranked follow-up list every morning
- Every patient text is staff-reviewed before sending
Built for dialysis clinic managers · renal social workers · nephrology practices · dialysis charge nurses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
renvio.comin a real browser with your saved login - no setup, no API keys. -
1
Renvio - find missed and shortened treatments
renvio.com
WebRun opens Renvio to find missed and shortened dialysis treatments. - Open Renvio and review yesterday's treatment flowsheets and the scheduling board
- Find patients marked absent, no-show, or who signed off early below their prescribed treatment time
- Capture the patient identifier, shift, station, prescribed versus delivered minutes, and the assigned social worker
Done when Every missed or shortened treatment from the last run day is listed with its details.
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2
Microsoft Teams - post the missed treatment list
microsoft.com
WebRun posts the missed treatment list to the clinic Teams channel. - Post a missed treatment digest to the clinic Teams channel grouped by shift
- Show delivered versus prescribed minutes and how many treatments each patient has missed this month
- Note that every patient text is a draft awaiting staff review before anything is sent
Done when The care team has today's ranked missed treatment list in Teams before the first shift.
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3
Twilio - draft reschedule texts for staff review
twilio.com
WebRun drafts reschedule texts in Twilio and leaves them for staff approval. - Draft a short, caring reschedule text for each patient, do not send yet
- Keep the message plain: a gentle check in and an offer to book a make up slot, with no diagnosis or clinical detail
- Queue every draft in Twilio for a staff member to review, personalize, and approve before it goes out
Done when A reschedule text is queued for review for every patient who missed treatment.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text patients without staff review?
No. WebRun drafts every reschedule text and queues it in Twilio, but nothing is sent until a staff member reviews and approves it. Patient outreach stays a human decision, and no protected health information leaves the clinic on its own.
Does the text mention the patient's condition or treatment?
No. The draft is a warm, plain check in that offers to book a make up appointment, with no diagnosis, lab value, or clinical detail, so patient privacy is protected even before staff review.
How does it decide a treatment was missed?
It reads yesterday's Renvio flowsheets and schedule, flagging any patient marked absent or no-show and anyone who signed off below prescribed treatment minutes. You can set the shortfall threshold to match your clinic protocol.
Related templates
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