Automated Repair Shop Review Request Emails
Every morning, WebRun checks RepairDesk for repairs collected the previous day, drafts a short review request email to each customer in Gmail, and posts your team a Slack prompt to review and send the messages so you get a consistent flow of Google reviews.
How do I automatically ask customers for a Google review after a repair?
Every morning, WebRun checks RepairDesk for repairs collected the previous day, drafts a short, warm review request in Gmail for each customer with a direct link to your Google Business Profile, and posts your team a Slack prompt. Staff review and send the drafts, building a consistent flow of reviews without any manual effort.
- Every collected repair triggers a review request draft the next morning, not weeks later
- Repeat customers are skipped automatically so you never over-ask
- A consistent review flow improves local Google ranking for your shop
Built for phone repair shops · computer repair shops · device repair shop owners · repair shop front-desk staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.repairdesk.coin a real browser with your saved login - no setup, no API keys. -
1
RepairDesk - find repairs collected yesterday
repairdesk.co
WebRun opens RepairDesk to find repairs collected yesterday. - Open RepairDesk and find tickets moved to Collected or Closed status in the last 24 hours
- Capture the customer name, email, device type, and ticket number for each
- Skip any customer who received a review request within the last 90 days to avoid over-asking
Done when Every repair collected yesterday has a customer record ready for a review request.
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2
Gmail - draft review request to customer
gmail.com
WebRun opens Gmail to draft review request to customer. - Draft a warm, brief review request thanking the customer by name for their business
- Include a direct link to your Google Business Profile review page
- Leave the email as a draft for staff to read and send before it reaches the customer
Done when A ready-to-review Gmail draft exists for every eligible collected repair.
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3
Slack - prompt team to review and send
slack.com
WebRun opens Slack to prompt team to review and send. - Post a prompt to the team channel listing customers with a ready review request draft
- Include the device repaired and a link to the Gmail draft for each customer
- Note the total count so managers can track review request volume week to week
Done when Staff have a Slack prompt with all review request drafts ready to send today.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests automatically without my team checking?
No. Every review request is drafted in Gmail and waits for a staff member to review and send. No message reaches a customer without human approval.
What stops it from asking the same customer repeatedly?
WebRun checks whether a review request was sent within the last 90 days and skips repeat customers automatically. You can adjust the cooldown window to suit your preference.
What if a repair did not go well and we do not want to ask for a review?
Because every draft is reviewed before sending, staff can simply delete any draft they do not want to send. WebRun drafts for all eligible repairs; your team decides who actually gets asked.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.