Recall dermatology patients who need a follow-up but never booked
Every Monday, WebRun opens EZDerm, identifies patients whose recent visit notes include a follow-up recommendation with no subsequent appointment booked, drafts a personalized recall message for each, and posts the queue to Slack for staff to review and approve before anything is sent to a patient.
- No credit card
- Under $0.01 per run
- Cancel anytime
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.ezderm.comin a real browser with your saved login - no setup, no API keys. -
1
EZDerm - find patients with unscheduled follow-ups
ezderm.com
WebRun opens EZDerm to find patients with unscheduled follow-ups. - Open EZDerm and search for visit notes from the last 60 days that include a follow-up recommendation
- Check each patient's appointment history to confirm no follow-up has been booked
- Capture patient name, recommended follow-up timeframe, treating provider, and contact details
- Exclude patients with a future appointment already scheduled
Done when Every patient with an unscheduled recommended follow-up is listed with their details.
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2
Twilio - draft personalized recall messages
twilio.com How to Automate Twilio
WebRun opens Twilio to draft personalized recall messages. - Draft a personalized recall SMS for each patient referencing their provider and the general nature of the follow-up recommendation
- Draft a matching email as a backup contact option
- Stage both messages but leave unsent for staff review and approval
Done when Recall message drafts are staged for every qualifying patient.
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3
Slack - queue for staff approval
slack.com How to Automate Slack
WebRun opens Slack to queue for staff approval. - Post a weekly unscheduled follow-up summary to the front-desk Slack channel with patient count
- Link to the draft queue for staff to review and approve each message
- Flag patients whose follow-up is time-sensitive or overdue by more than 30 days for priority handling
Done when Staff have a Slack notification and can approve or escalate each recall draft.
How do I automatically recall dermatology patients who were told to follow up but never booked?
WebRun opens EZDerm every Monday, finds patients whose recent visit notes include a follow-up recommendation with no appointment booked, and drafts personalized recall texts and emails via Twilio. The queue is posted to Slack for staff approval, with time-sensitive cases flagged first. No message reaches a patient until a team member approves it, closing the gap between recommendation and re-booking.
- Every patient with an unscheduled follow-up recommendation is identified weekly
- Time-sensitive and overdue cases are flagged for priority staff review
- Patients with existing future appointments are excluded automatically
Built for dermatology practices · front-desk staff · clinical care coordinators · practice managers
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send recall messages to patients without staff sign-off?
No. Every recall message is drafted and staged for review. A staff member must approve each one before any contact is made with a patient.
Does it include clinical details from the visit notes in the patient message?
No. The recall message references only the provider's name and the general need for a follow-up visit. Specific clinical findings remain inside EZDerm and are never included in outgoing messages.
What about patients who have already scheduled a follow-up since the note was written?
WebRun checks EZDerm for existing future appointments each run and excludes any patient who has already booked, so no one receives an unnecessary recall message.
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