Automated Dermatology Appointment Reminders
Every morning, WebRun opens ModMed, finds appointments in the next 48 hours that have not yet received a reminder, drafts a personalized text and email for each patient, and posts the batch to Slack for staff to approve before any message is sent.
How do I automatically send appointment reminders to dermatology patients?
WebRun pulls the next 48 hours of appointments from ModMed each morning, drafts personalized SMS and email reminders via Twilio for patients not yet contacted, and posts the batch to Slack for staff review. No message reaches a patient until a team member approves it, reducing no-shows while keeping the practice in control.
- Upcoming appointments are identified and reminder drafts prepared each morning automatically
- No patient is contacted without staff review and approval
- Patients preferring phone calls are flagged separately for manual follow-up
Built for dermatology practices · front-desk staff · practice managers · dermatologists
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.modmed.comin a real browser with your saved login - no setup, no API keys. -
1
ModMed - pull upcoming appointments
modmed.com
WebRun opens ModMed to pull upcoming appointments. - Open ModMed and view the appointment schedule for the next 48 hours
- Identify appointments that have not yet had a reminder sent
- Capture patient name, appointment time, provider, and contact information for each
Done when Every un-reminded appointment in the next 48 hours is listed.
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2
Twilio - draft reminder messages
twilio.com
WebRun opens Twilio to draft reminder messages. - Draft a personalized SMS reminder for each patient including appointment date, time, and provider name
- Draft a matching email reminder as a backup
- Stage both messages in the outbox but leave unsent for review
Done when Reminder messages are drafted and staged for every qualifying appointment.
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3
Slack - queue for staff approval
slack.com
WebRun opens Slack to queue for staff approval. - Post a Slack notification to the front-desk channel with the count of reminders staged
- Provide a link to the draft queue so staff can review, edit, and approve each message
- Flag any patient marked as requiring a phone call instead of a text
Done when Staff have been notified and can approve the reminder batch before it goes out.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will reminders be sent to patients without staff approval?
No. Every reminder is drafted and staged. Staff must review and approve the batch before any message is delivered to a patient.
What if a patient prefers a phone call?
Patients flagged in ModMed as requiring a phone call are surfaced separately in Slack so staff can handle them manually instead of sending a text.
Does it avoid sending duplicate reminders?
Yes. WebRun checks ModMed each run and only drafts reminders for appointments that have not already had one sent, preventing patients from receiving the same message twice.
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