Automated Dermatology No-Show Recovery Outreach
Each afternoon, WebRun scans ModMed for appointments marked no-show, drafts a friendly rescheduling text and email for each affected patient, posts the list to Slack for staff review, and stages the messages for approval before any outreach is made.
How do I automatically follow up with dermatology patients who missed their appointment?
WebRun scans ModMed each afternoon for missed appointments, drafts personalized rescheduling texts and emails via Twilio for every no-show patient, and posts the list to Slack for staff review. Messages are staged, not sent. A team member approves each one before any contact is made, so recovery outreach is fast without bypassing clinical judgment.
- No-show patients are identified and rescheduling drafts prepared the same day
- Staff approve every message before it reaches a patient
- Clinically urgent no-shows are flagged for immediate phone follow-up
Built for dermatology practices · front-desk staff · practice managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.modmed.comin a real browser with your saved login - no setup, no API keys. -
1
ModMed - identify no-show appointments
modmed.com
WebRun opens ModMed to identify no-show appointments. - Open ModMed and filter today's appointments to those marked as no-show or missed
- Capture patient name, original appointment time, provider, and contact details
- Exclude patients who have already rescheduled or cancelled in advance
Done when Every no-show patient from today is listed with their details.
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2
Twilio - draft rescheduling messages
twilio.com
WebRun opens Twilio to draft rescheduling messages. - Draft a warm rescheduling SMS for each no-show patient acknowledging the missed visit and inviting them to book again
- Draft a matching email as a backup
- Stage both messages but leave unsent for staff approval
Done when Rescheduling drafts are staged for every no-show patient.
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3
Slack - alert staff for review
slack.com
WebRun opens Slack to alert staff for review. - Post a no-show summary to the front-desk Slack channel with count and patient names
- Link to the draft queue so staff can review and approve each message
- Flag patients with clinical urgency notes for immediate phone follow-up
Done when Staff are alerted and can approve rescheduling outreach before end of day.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact no-show patients automatically without staff sign-off?
No. Every rescheduling message is drafted and staged. Staff must review and approve each one before any outreach reaches a patient.
What about patients who missed for a clinical reason?
Patients with clinical urgency notes in ModMed are flagged in Slack for an immediate manual phone call rather than a text, so sensitive situations get the right response.
Does it try to reschedule patients who already cancelled in advance?
No. WebRun filters to appointments marked as no-show or missed, so patients who cancelled ahead of time are excluded from the outreach queue.
Related templates
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