Recover no-show dermatology patients with same-day outreach
Each afternoon, WebRun scans ModMed for appointments marked no-show, drafts a friendly rescheduling text and email for each affected patient, posts the list to Slack for staff review, and stages the messages for approval before any outreach is made.
- No credit card
- Under $0.01 per run
- Cancel anytime
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.modmed.comin a real browser with your saved login - no setup, no API keys. -
1
ModMed - identify no-show appointments
modmed.com How to Automate ModMed
WebRun opens ModMed to identify no-show appointments. - Open ModMed and filter today's appointments to those marked as no-show or missed
- Capture patient name, original appointment time, provider, and contact details
- Exclude patients who have already rescheduled or cancelled in advance
Done when Every no-show patient from today is listed with their details.
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2
Twilio - draft rescheduling messages
twilio.com How to Automate Twilio
WebRun opens Twilio to draft rescheduling messages. - Draft a warm rescheduling SMS for each no-show patient acknowledging the missed visit and inviting them to book again
- Draft a matching email as a backup
- Stage both messages but leave unsent for staff approval
Done when Rescheduling drafts are staged for every no-show patient.
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3
Slack - alert staff for review
slack.com How to Automate Slack
WebRun opens Slack to alert staff for review. - Post a no-show summary to the front-desk Slack channel with count and patient names
- Link to the draft queue so staff can review and approve each message
- Flag patients with clinical urgency notes for immediate phone follow-up
Done when Staff are alerted and can approve rescheduling outreach before end of day.
How do I automatically follow up with dermatology patients who missed their appointment?
WebRun scans ModMed each afternoon for missed appointments, drafts personalized rescheduling texts and emails via Twilio for every no-show patient, and posts the list to Slack for staff review. Messages are staged, not sent. A team member approves each one before any contact is made, so recovery outreach is fast without bypassing clinical judgment.
- No-show patients are identified and rescheduling drafts prepared the same day
- Staff approve every message before it reaches a patient
- Clinically urgent no-shows are flagged for immediate phone follow-up
Built for dermatology practices · front-desk staff · practice managers
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact no-show patients automatically without staff sign-off?
No. Every rescheduling message is drafted and staged. Staff must review and approve each one before any outreach reaches a patient.
What about patients who missed for a clinical reason?
Patients with clinical urgency notes in ModMed are flagged in Slack for an immediate manual phone call rather than a text, so sensitive situations get the right response.
Does it try to reschedule patients who already cancelled in advance?
No. WebRun filters to appointments marked as no-show or missed, so patients who cancelled ahead of time are excluded from the outreach queue.
Related templates
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