Automated Convenience Store Review Request SMS Drafts
Every night, WebRun checks PDI Technologies for loyalty members who made a purchase in the last 24 hours but have never received a review request, drafts a short personalized SMS for each via Twilio, logs the drafts to a Google Sheet, and waits for your approval before any message reaches a customer.
How can I automatically request Google reviews from my convenience store loyalty customers?
WebRun checks PDI Technologies loyalty transactions every night for customers who purchased today and have not been contacted in 90 days. It drafts a personalized review-request SMS for each via Twilio, logs them to Google Sheets, and holds every message for manager approval before any text reaches a customer.
- Review requests go only to customers who purchased in the last 24 hours
- No customer is contacted more than once every 90 days
- Every SMS is drafted and held for human approval before sending
Built for convenience store managers · c-store marketing teams · fuel retail operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
pditechnologies.com/increase-productivity/erp-back-officein a real browser with your saved login - no setup, no API keys. -
1
PDI Technologies - find loyalty customers who purchased today
pditechnologies.com
WebRun opens PDI Technologies to find loyalty customers who purchased today. - Open PDI Technologies loyalty module and filter transactions from the last 24 hours
- Collect each customer's name, phone number, and store location
- Exclude customers who have already received a review request in the past 90 days
Done when A deduplicated list of eligible loyalty customers is ready with name, phone, and location.
-
2
Google Sheets - log eligible customers and deduplicate
google.com
WebRun opens Google Sheets to log eligible customers and deduplicate. - Open the review-request log sheet and check each phone number against the sent history tab
- Append newly eligible customers to the pending tab with today's date
- Mark any customer already in the log as skipped
Done when The log sheet reflects all eligible customers and duplicates are excluded.
-
3
Twilio - draft review-request SMS for approval
twilio.com
WebRun opens Twilio to draft review-request SMS for approval. - Draft a short, friendly SMS for each eligible customer referencing their store location
- Include a Google Maps review link for the relevant store
- Save each draft as a pending message in the approval queue - do not send
- Notify the manager via email that drafts are ready for review
Done when All draft SMS messages are queued for human approval. None have been sent.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text customers without my approval?
No. WebRun drafts every SMS and queues it for your review. No message is sent until a manager approves it in the Twilio console or the approval sheet.
How does it avoid pestering the same customer repeatedly?
It checks the Google Sheets sent-history log on every run and skips anyone who has received a review request in the past 90 days.
Can it target a specific store location in the message?
Yes. Each draft references the store where the customer made their purchase and includes that location's Google Maps review link.
Related templates
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