Turn Missed Calls Into Callback Tasks
Every few minutes, WebRun checks Twilio for missed inbound calls, creates a callback task in Housecall Pro against the caller's number, and sends your on-call dispatcher a Telegram alert so the call is returned within minutes.
How can I automatically turn missed calls into callback tasks for my field crew?
Every few minutes, WebRun checks Twilio for missed inbound calls, creates a callback task in Housecall Pro against the caller's number, and sends your on-call dispatcher a Telegram alert - so every missed call becomes an assigned callback task within minutes, and no lead is ever dropped.
- Every missed call becomes a tracked callback task within minutes
- No inbound lead goes unassigned or forgotten
- On-call dispatcher is alerted immediately with caller details to respond fast
Built for field service dispatchers · plumbing companies · HVAC businesses · home service operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
console.twilio.comin a real browser with your saved login - no setup, no API keys. -
1
Twilio - detect missed inbound calls
twilio.com
WebRun opens Twilio to detect missed inbound calls. - Open Twilio Console and check the call log for inbound calls with no-answer status in the last 10 minutes
- Capture the caller's number, the time of the missed call, and the line that was called
- Skip numbers already queued for a callback this hour
Done when Every new missed call has been identified with the caller's number and timestamp.
-
2
Housecall Pro - create callback task
housecallpro.com
WebRun opens Housecall Pro to create callback task. - Open Housecall Pro and create a new Task for each missed call
- Set the task title to 'Callback: [number]', assign today's date, and mark it high priority
- If the caller's number matches an existing customer, link the task to their record
Done when A callback task exists in Housecall Pro for every missed call.
-
3
Telegram - alert the on-call dispatcher
telegram.org
WebRun opens Telegram to alert the on-call dispatcher. - Send the on-call dispatcher a Telegram message with the caller's number, the time of the missed call, and a link to the Housecall Pro task
- Include any matching customer name if found
Done when The dispatcher has been alerted and has everything needed to call back immediately.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
What if the same number calls twice in a row?
WebRun deduplicates by number within the same hour, so only one callback task is created per caller even if they ring multiple times.
Will it call the customer back automatically?
No. It creates the task and alerts your dispatcher - the actual callback is always made by a human.
What if the caller is already a customer?
WebRun checks the Housecall Pro customer list and, if the number matches, links the task to the existing customer record so the dispatcher has context before calling back.
Related templates
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