Confirm Tomorrow's Appointments
Every evening, WebRun pulls tomorrow's appointments from Jobber, drafts a confirmation SMS for each customer via Twilio, posts the batch for your approval, and then logs each response into a Google Sheets tracker so dispatch knows first thing in the morning who is confirmed and who needs a follow-up call.
How can I automatically confirm tomorrow's field service appointments with customers?
WebRun contacts every customer booked for tomorrow via Twilio SMS each evening, drafts the confirmation messages for your approval, then logs each response in Google Sheets - so your crew only drives to confirmed jobs and dispatch sees the full picture first thing in the morning.
- Crew only drives to confirmed jobs, eliminating wasted trips
- Dispatch sees a full confirmation log before the day starts
- No customer is missed - every booking gets a prompt the night before
Built for field service businesses · plumbers and HVAC contractors · electrical contractors · service dispatch teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.getjobber.comin a real browser with your saved login - no setup, no API keys. -
1
Jobber - pull tomorrow's appointments
getjobber.com
WebRun opens Jobber to pull tomorrow's appointments. - Open Jobber Calendar and pull every confirmed appointment for tomorrow
- Capture the customer name, mobile number, address, and arrival window
- Skip any customer already confirmed today
Done when Tomorrow's full appointment list is ready with contact details.
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2
Twilio - draft confirmation SMS messages
twilio.com
WebRun opens Twilio to draft confirmation SMS messages. - Draft a personalised confirmation SMS for each customer: name, job type, and arrival window
- Ask the customer to reply YES to confirm or call to reschedule
- Stage the messages as drafts - do not send until the batch is approved
Done when Confirmation SMS drafts are staged for every tomorrow appointment.
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3
Google Sheets - log confirmation responses
google.com
WebRun opens Google Sheets to log confirmation responses. - Open the daily confirmation tracker spreadsheet
- Add a row per appointment: customer, time, address, SMS sent status, and a blank confirmation column
- Update confirmation status as replies come in (YES / No answer / Reschedule requested)
Done when Dispatch has a live tracker showing tomorrow's confirmation status for every appointment.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text customers without me reviewing the messages first?
No. Every confirmation SMS is drafted and staged first. You approve the batch before anything is sent to a customer.
What if a customer replies to reschedule?
The reply is logged in the tracker as 'Reschedule requested' so your office team can see it first thing and call the customer to find a new time.
What if a customer does not reply at all?
They show as 'No answer' in the tracker. Your dispatcher can see who to call first thing in the morning before the crew leaves.
Related templates
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